Troubleshooting, Labquest is not shown in the labquest viewer list – Vernier LabQuest Viewer User Manual
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Troubleshooting
LabQuest is listed, but LabQuest Viewer fails to connect.
1. Verify the LabQuest and/or computer Wi-Fi signal strength is good. Relocate devices if
necessary.
2. Connect your computer and LabQuest to a different network.
3. If using LabQuest 2, try connecting over USB instead of Wi-Fi. For more information, see
Set up LabQuest 2 to Communicate with LabQuest Viewer Software Over USB
LabQuest is not shown in the LabQuest Viewer list.
1. Verify LabQuest has power and is turned on.
2. Verify Wi-Fi and LabQuest Viewer are enabled on LabQuest.
LabQuest 2
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Set Up LabQuest 2 to Communicate with LabQuest Viewer Over Wi-Fi
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Set up LabQuest 2 to Communicate with LabQuest Viewer Software Over USB
Original LabQuest
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Set Up Original LabQuest to Communicate with LabQuest Viewer Over Wi-Fi
3. Verify the computer running LabQuest Viewer software is connected to the same network
(and subnet) as your LabQuest.
4. Refresh the list.
5. If necessary, manually connect to LabQuest. For more information,
LabQuest password does not let me connect to LabQuest.
1. Verify you are entering the correct, case-sensitive password. To find the password
LabQuest 2
Launch the Connections app from the Home screen, and then tap the Viewer gear.
Original LabQuest
2. Tap the Home icon, and then select Control Panel▶ Viewer Setup.
3. Verify you are connected to the correct LabQuest by checking the name and IP address of
the LabQuest. For more information, see
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How do I determine my LabQuest name?
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