Vernier LabQuest Viewer - Manual (Page 8)

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4. If necessary, disable the Require Password feature, and then connect again.
I frequently lose connection with LabQuest when using Wi-Fi.
1. Verify the Wi-Fi signal strength is strong on the LabQuest and/or the computer running
LabQuest Viewer software. Relocate devices if necessary.
2. Have your Network Administrator troubleshoot possible network issues.
3. Connect both the LabQuest and the computer running LabQuest Viewer software to a
network that you know is working.
4. If using a LabQuest 2 and a computer, try connecting over USB instead of Wi-Fi. For more
information, see Set up LabQuest 2 to Communicate with LabQuest Viewer Software Over
USB
Where can I get more information about troubleshooting network issues?
View additional articles in our online Technical Information Library at
www.vernier.com/networking
Note: For more help, contact Vernier Technical Support at [email protected]
How do I determine my LabQuest IP address?
LabQuest 2 Connected via Wi-Fi
1. Launch the Connections app from the Home screen.
2. The IP address is displayed in the lower-left corner of the screen.
LabQuest 2 Connected via USB
1. Launch the Connections app from the Home screen.
2. Tap the Network gear (top-right corner of the screen).
3. The IP address is displayed below the list of available networks and is labeled "usb0".
Original LabQuest
1. Tap the Home icon and select Control Panel▶Viewer Setup.
2. The IP address displayed in the Network Status box.
How do I determine my LabQuest name?
LabQuest 2
Launch the Connections app from the Home screen. The name is displayed in the Name field.