Panasonic KX-F590 - Manual (Page 68)

FAX ADVANTAGE PROGRAM
W e are proud to present the
Panasonic Fax Advantage
Program, Ws an incredible service
program thaPs full of exciting
advantages!
Customer Satisfaction
In support of our one-year limited warranty* (parts
and labor) on our current fax product line,
Panasonic is proud to offer you the following ser­
vice options during the limited warranty period:
1 If you mail-in or carry-in your fax unit to one of
our Regional Servicenters, the product will be
repaired and returned to you, or...
2 If you call our 1-800-HELPFAX toll-free num­
ber, you will receive a refurbished replacement
product overnight or on the second business day
(delivery depending on the time of your call.)
Support After The Sale
If you have a problem with your fax, just call our
1 -800-HELPFAX toll-free number for friendly sup­
port and assistance. We have a highly-qualified
team of experts who can diagnose, and most
likely solve, your problem over the phone. Ap­
proximately 90% of our customers’ problems are
resolved with just a simple phone call.
The Fax Advantage Program covers the first year of purchase
and works like this:
1 If you have a problem with your fax, call toll-free 1-800-
HELPFAX.
2 Talk to one of our experienced technical experts to diag­
nose (and most likely solve) your problem over the phone.
3 Providing that you may be entitled to Panasonic’s service
under the terms and conditions of the limited warranty“, we
will arrange for a reconditioned replacement unit to be
shipped to you overnight or second
business day delivery, depending
on the time of your call.The re­
placement unit will be completely
refurbished,
quality-tested by
Panasonic technicians, and individ­
ually hand-inspected before it is
shipped to you. You will keep the
replacement unit and send your
Panasonic
Panasonic
original unit to us, along with a
copy of your receipt.
4 TTiis receipt must be shipped
back with your original unit to
Panasonic Company (as per in­
structions enclosed in your re­
placement unit’s box).
Any unit that is replaced by
Panasonic and not backed up by
a proof of purchase by you will be
subject to a minimum $100.00 charge. Any unit that is re­
placed, but does not meet the terms and conditions of the
limited warranty will be subject to additional charges, as per
the program guidelines.
5 Once you receive your replacement unit, pack up your
problem unit in the replacement unit’s box. UPS will make
3 attempts within 10 days to pick-up your defective unit at no
charge to you (should you be entitled to warranty service. If
warranty conditions do not apply, you will be charged for all
applicable shipping charges).
The product must be property
packaged in the same manner as the replacement unit, utiliz­
ing the packing materials provided. You must make your unit
available for UPS pick-up. If your unit is not available for UPS,
you will be responsible for shipping unit back at your ex­
pense. Damage due to improper or inadequate packing will
be charged back to your charge card as an out-of-warranty
cost, as per the warranty stipulations (see back panel.)
Requirements:
6 You must give our technicians a valid credit card number.
They will keep this number on file to cover any charges that
are incurred by failure to send the problem product to
Panasonic Company, If your problem unit is not eligible for
warranty, you will be charged for the repair of the unit and for
any shipping charges associated with this program. If you do
not wish to pay out-of-warranty repair costs, you will be re­
sponsible for returning the replacement unit to Panasonic and
for paying all shipping charges associated with this program
including the overnight delivery of replacement product to
you, shipment of problem unit to Panasonic, the replacement
unit back to Panasonic and the return of your original unit
back to you.
Acceptable credit cards:
Discover VISA
Master Card American Express (Optima)
Product that is not returned to Panasonic by 10 business
days after shipment of the replacement product, will be
charged to your account at Panasonic’s Suggested Retail
Price (see dealer for details).
Credit status will be verified prior to sending the replacement
product.'
Proof of Purchase must be included with the returned unit to
verify warranty status.
Any parts and labor that are not covered by the limited war­
ranty* will be charged as a non-warranty repair and billed at
Panasonic’s current rate for parts and labor.
"See back pane) for one-year limited warranty.
"Replacement program excludes Puerto Rico and is subject to termination at any
time without advance notice.
Matsushita Consumer Electronics
Company, Division of Matsushita
Electric Corporation of America
One Panasonic Way. Secaucus,
New Jersey 07094
Panasonic Sales Company,
Division of Matsushita Electric of
Puerto Rico, Inc. (“PSC”)
Ave. 65 de Infanteria, Km. 9.5
San Gabriel Industrial Park, Carolina,
Puerto Rico 00985
Printed in Japan
PQQX11393ZA-CA F1294K0