Problem solving, Troubleshooting – Crestron electronic DigitalMedia Repeater DM-DR User Manual

Page 19

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Crestron DM-DR

DigitalMedia

Repeater

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.

DM-DR Troubleshooting

TROUBLE

POSSIBLE

CAUSE(S)

CORRECTIVE

ACTION

Device is not
communicating
with the network.

Use Crestron Toolbox
to poll the network.
Verify network
connection to the
device.

Device is not
receiving power
from a Crestron
power source.

Use a Crestron power
source. Verify
connections.

Device does not
function.

Device is not
receiving
sufficient power.

Use the DMNet Power
Calculator to help
calculate how much
power is needed for
the system.

Video LED
does not
illuminate.

Device is not
receiving video
signal.

Ensure proper video
signal is routed to
repeater.

Video LED
blinks red and
green.

Problem with
video source.

Verify source is
operating.

(Continued on following page)

Operations & Installation Guide – DOC. 6745A

DigitalMedia

Repeater: DM-DR

15

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