Before calling for assistance, If you need assistance or service – Whirlpool FES355Y User Manual
Page 30
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I F Y O U N E E D A S S I S T A N C E O R S E R V I C E
If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. First we outline possible problems,
their causes and their solutions. However, you may still need assistance or service. When calling our
toll-free telephone number for help or calling for service, you will need to provide a complete description
of the problem, your appliance's complete model and serial numbers and the purchase date. (See
page 2.) This information is needed to respond to your request properly.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix wKhout tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
operate
The power cord is not plugged
into a live circuit with proper
voltage.
A household fuse has blown or a
circuit breaker has tripped.
Plug the power cord into a live circuit with
proper voltage. (See Installation Instruc
tions.)
Replace household fuse or reset circuit
breaker.
The oven will not
operate
The electronic controls have not
been set conectly.
A delayed start time has been
programmed.
Refer to pages 13-20 for setting the
electronic controls.
Wait for the start time to be reached.
The surface units
will not operate
A household fuse has blown or a
circuit breaker has tripped.
Surface units are not plugged in
all the way.
The control knobs are not being
set correctly.
Replace household fuse or reset circuit
breaker.
Plug surface units in all the way.
(See “Replacing” on page 26.)
Push control knobs in before turning to a
setting.
Control knob(s)
will not turn
You are not pushing in before
turning.
Push control knob(s) in before turning to a
setting.
The Self-Clean
ing cycle will not
operate
The range clock does not show
the correct time of day.
The Lock Lever is not in the
Clean position-all the way to the
right.
A delayed start time has been
programmed.
Reset clock to show the correct time of
day. (See page 11.)
Move Lock Lever all the way to the right.
Wait for the start time to be reached.
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