Whirlpool CGX655V - Manual (Page 7)

Before You Call For Service
If you are having an operating problem,
check the chart to see what the cause
might be before you call for assistance.
OPERATING PROBLEM CHECK IF WHAT TO DO
Nothing operates. ■ Cooktop is properly connected to
gas and electrical supplies.
■ Fuse has blown or circuit breaker
has tripped.
■ The flow of combustion and /or
ventilation air to the cooktop is
blocked.
■ Contact qualified service technician
to reconnect cooktop to gas and/or
electrical supplies. (See Installation
Instructions.)
■ Replace fuse or reset circuit breaker.
In case of prolonged power failure,
manually light burners (see page 4).
■ Remove blockage to air flow to and
around cooktop.
Burner fails to light. ■ Cooktop is connected to electrical
power.
■ Fuse has blown or circuit breaker
has tripped.
■ Burner ports are clogged.
■ Contact qualified service technician
to reconnect cooktop to electrical
supply. (See Installation
Instructions.)
■ Replace fuse or reset circuit breaker.
In case of prolonged power failure,
manually light burners (see page 4).
■ Clean with a straight pin (see pages
5 and 6).
Burner flames are uneven. ■ Burner ports are clogged. ■ Clean with a straight pin (see pages
5 and 6). If this fails, call a qualified
technician for service.
Burner flames lift off ports, are
yellow, or are noisy when turned
off. ■ Contact qualified technician to check
air/gas mixture.
Burner makes popping noise
when on. ■ Burner is wet from washing. ■ Let dry.
Control knob(s) will not turn. ■ You pushed in knob(s) before trying to
turn.
■ Push in knob(s) before turning.
Food sticks to griddle. ■ Griddle surface is scratched.
■ Griddle surface is seasoned.
■ Griddle control knob is set on HI.
■ Use only correct cooking and
cleaning utensils that will not
damage griddle surface.
■ Season griddle surface, if needed.
■ Turn control to a lower setting to
cook.
(See page 4 for additional griddle
cooking tips.)
Cooking results aren’t what you
expected. ■ Flame size fits the cooking utensil
being used.
■ Pans are the size called for in the
recipe.
■ You are following a tested recipe
from a reliable source.
■ The cooking utensils have smooth,
flat bottoms and fit the surface
burners.
■ Adjust flame size to fit cooking
utensil.
■ Use correct-size pans.
■ Modify recipe or find a new recipe.
■ Use cooking utensils with smooth,
flat bottoms.
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