Whirlpool ED19EK - Manual (Page 15)

If you need service or
assistance, we suggest
you follow these four steps:
1. Before caUing for assistance...
Performance problems often resulf from litfle things
you can find and fix yourself withouf fools of any kind.
If your refrigerator will not operate:
• Is the electric cord plugged in?
• Is a fuse blown or a circuif breaker tripped?
• Is the Temperature Control turned ON?
If there is a rattiing or jingling noise, or other
unfamiliar sounds:
• Is something on top or behind the refrigerator mak­
ing noise when the refrigerator is running?
• New features on your new refrigerator make new
sounds. You may be hearing air flowing from the
fans, fimer clicks for the defrosting cycle, defrost
water draining into the defrost pan.
If your ice maker wiil not operate:
• Has the freezer had enough time to get cold? With
a new refrigerator, this might take overnight.
• Is the signal arm ON...in the down position?
• is the water valve turned on? Is water getting to the
ice maker?
If there Is water in the defrost pan:
• In hot, muggy weather, this is normal. The pan can
even be half full. Make sure fhe refrigerator is level
so the pan doesn't overflow.
If the light doesn’t work:
• Check fuses and circuit breakers. Make sure it's
plugged in.
If a bulb is burned out:
• See instructions for changing light bulbs on page
7. Use appliance bulbs only.
If the motor seems to run too much:
• Is the condenser, behind the base grille, free of
dusf and linf?
• On hof days, or if the room is warm, the motor
naturally runs longer.
• If the door has been opened a lot, or if a large
amount of food has been put in, the motor will run
longer to cool down the interior.
Remember: Motor running time depends on dif­
ferent things: number of door openings, amount of
food stored, temperature of the room, setting of the
controls.
And, your new refrigerator may be larger than
your old one so it has more space to be cooled. It
also has a regular freezer instead of a frozen food
compartment. All this means better refrigeration and
may require more running time than your old one.
2. If you need assistance"^...
Call Whirlpool COOL-LINE® service assis­
tance telephone number. Dial free from:
Continental U.S..........................(800)253-1301
Michigan...................................(800) 632-2243
Alaska & Hawaii ......................(800)253-1121
and talk with one of our trained Consultants. The
Consultant can instruct you in how to obtain satisfac­
tory operation from your appliance or, if service is
necessary, recommend a qudlified service company
in your area.
Whirlpool
rfG^-GA/^£
FRANCHISED SERVICE
3. If you need service"...
Whirlpool has a na­
tionwide network of
franchised TECH-CARE®
Service Companies,
TECH-CARE service
technicians are trained
to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States, To locate
TECH-CARE service in your area, call our COOL-LINE
service assistance telephone number (see Step 2) or
look in your telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR- SERVICE A REPAIR MAJOR- REPAIRING A PARTS OR
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
franchised tech - care service franchiseo tech - care service
SERVICE COMPA NIES SERVICE COM PA NIES
XYZ service CO XYZ SERVICE CO
123Maple................. 999-9999 123Maple........................... 999-9999 OR
WASHING MACHINES. DRYERS
A IRONERS-SERVICING
WHIRLPOOL APPLIANCES
franchised TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple.................. 999-9999
4. If you have a problem ...
Call our COOL-LINE service assistance telephone
number (see Step 2] and talk with one of our Consul-
fanfs, or if you prefer, write to:
Mr Stephen E. Upton, Sr Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
*lf you must call or write, please provide: model
number, serial number, date of purchase, and a
complefe description of the problem. This informa­
tion is needed in order to better respond to your
request for assistance.
FSP is a registered trademark of Whirlpool
Corporation for quality parts Look (or this symPol
of quality whenever you need a repiacemeni part
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used
to build every new Whirlpool appliance
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