If you need assistance or service, Before calling for assistance – Whirlpool FGS385Y User Manual
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I F Y O U N E E D A S S I S T A N C E O R S E R V I C E
If You Need Assistance
Or Service
This section is designed to help you save the cost of a sen/ice call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our toll-free telephone number for help or
calling for service, please provide a detailed description of the problem, your appliance's complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
The power cord is not plugged
Plug the power cord into a live circuit with
operate
into a live circuit with proper
proper voltage. (See Installation Instruc-
voltage.
tions.)
Range is not properly connectedContact an authorized Roper service
to gas supply.
technician to reconnect range to gas
supply. (See Installation Instructions.)
A household fuse has blown or aReplace household fuse or reset circuit
circuit breaker has tripped.
breaker.
Controls are not set correctly.
Reset controls, if needed.
The flow of combustion and/or
Remove blockage to airflow to and around
ventilation air to the range is
blocked.
range.
The oven will not
The Oven Selector is not turned Turn the Oven Selector to the desired
operate
to BAKE or BROIL.
setting.
A delayed start time has been
set.
Wait for the start time to be reached.
The Oven Temperature Control is
Push in and turn the Oven Temperature
not turned to a temperature
setting.
Control to a temperature setting.
The automatic MEALTIMER™
Set the MEALTIMER clock correctly. (See
clock is not set correctly.
“Using the automatic MEALTIMER clock”
on page 16.)
The Stop or Start Time Knobs for
If a delay start or stop is not desired, the
the automatic MEALTIMER clockStop and Start Time Knobs must be turned
are not set at the correct time of
to the correct time of day. Turn knobs till
day.
they pop out.
Burner fails to
The power cord is not plugged Plug the power cord into a live circuit
light
into a live circuit with proper
with proper voltage. (See Installation
voltage.
Instructions.)
A household fuse has blown or aReplace household fuse or reset circuit
circuit breaker has tripped.
breaker. In case of prolonged power
failure, manually light burners (see
page 8).
Burner ports are clogged.
Clean with a straight pin (see pages 23
and 25).
continued on next page
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