If you need assistance or service, Before calling for assistance – Whirlpool FGP357Y User Manual
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I F Y O U N E E D A S S I S T A N C E O R S E R V I C E
If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our toll-free telephone number for help or
calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
operate
The power cord is not plugged
into a live circuit with proper
voltage.
Range is not property connected
to gas supply.
A household fuse has blown or
a circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion anchor
ventilation air to the range is
blocked.
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Contact an authorized Roper service
technician to reconnect range to gas
supply. (See Installation Instructions.)
Replace household fuse or reset circuit
breaker.
Reset controls, if needed.
Remove blockage to airflow to and
around range.
The oven will not
operate
The Oven Temperature Control
Is not turned to a temperature
setting.
Turn the Oven Temperature Control to
a temperature setting.
Burner fails to
light
The power cord is not plugged
Into a live circuit with proper
voltage.
A household fuse has blown or
a circuit breaker has tripped.
Burner ports are clogged.
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Replace household fuse or reset circuit
breaker. In case of prolonged power
failure, manually light burners (see
page 8).
Clean with a straight pin (see page 17).
Burner flames
are uneven
Burner ports are clogged.
Clean with a straight pin (see page 17).
If this fails, call an authorized Roper
senrice technician for service.
Burner flames lift
off ports, are
yellow, or are
noisy when
turned off
Contact an authorized Roper service
technician to check air/gas mixture.
Burner makes
popping noise
when on
Burner is wet from washing.
Let dry.
Control knob(s)
will not turn
You are not pushing in before
turning.
Push control knob(s) in before turning
to a setting.
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