GE GTWN5550DWW - Manual (Page 10)

Before you call for service^
Troubleshooting Tips
PERFORMANCE (cont.) Possible Causes What To Do
Pilling Result of normal wear on poly­
cotton blends and fuzzy fabrics • While this is not caused by the washer, you can slow the
pilling process by washing garments inside out.
Snags, holes, tears, rips
or excessive wear
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp objects
left in pockets
• Fasten snaps, hooks, buttons and zippers.
• Remove loose items like pins, objects in pockets and
sharp buttons.
• Turn knits (which snag easily) inside out.
Undiluted chlorine bleach • Check bleach package instructions for proper amount.
• Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Chemicals like hair bleach or
dye, permanent wave solution • Rinse items that may have chemicals on them before
washing.
Wrinkling Improper sorting • Avoid mixing heavy items (like work clothes) with light items
(like blouses).
• Try a fabric softener.
Overloading or incorrect
water level • Loosely load clothes in the washer basket.
Incorrect wash and
dry cycles • Match Cycle selection to the type of fabric you are washing
(especially for easy care loads).
Repeated washing in
water that is too hot
• Wash in warm or cold water.
SOUNDS Possible Causes Reason
"Metallic clicking" Shifter mechanism is
engaging or disengaging • The drive system will engage at the start of agitate and
disengage when agitate is complete. This occurs multiple
times during the wash.
Back and forth "swoosh"
or light "clicking" sound
during agitate Electric motor reversing
direction • This machine has a drive system that doesn't use gears.
This sound is the motor rotating back and forth to clean
your laundry.
Quick short agitation
sounds at end of agitate Clothing redistribution • At the end of agitate, the motor makes short agitation strokes
to redistribute the load.
"Click^' when water
stops filling Relay switch • The relay makes a click sound when activated. The water
level activates the relay and stops filling.
"Clicking" behind Control
Panel during fill Automatic Temperature
Control Valve • Two valves mix cold and hot water. The "clicking" is when either
valve turns on or off to raise or lower the fill water temperature.
Water flow changes
during fill
Automatic Temperature
Control Valve • Two valves mix cold and hot water. The flow changes when either
valve turns on or off to raise or lower the fill water temperature.
Motor "whining up" or
"coasting down" in spin Motor ramping up/down
during spin cycle • The motor will speed up incrementally during the spin cycle.
When spin is complete, it will coast until it stops.
"Humming" Water drain pump • The drain pump will make a humming sound when pumping
out water after agitation stops and continue until spin is complete.
"Gurgling" Water drain pump • When the pump starts drawing in air. It starts to gurgle.
The washer should then begin spinning and the sound will
continue until it is done spinning.
Water "swishing" This is normal • This washer uses a Infusor™ wash action. Water swishing while
the unit is agitating is normal, especially with smaller loads.
Washer is noisy Washer is uneven • To level the front of the washer, adjust the front leveling legs by
rotating the individual leg in the proper direction for up or down.
To level the back of the washer, lift the back of the machine
4" (11 cm) and set down.
10
Shipping rod is still assembled
in the unit • To remove the shipping rod from the washer, pull the yellow tag
and remove the attached rod from the bottom right hand side of
the washer.