GE GTWN5550DWW - Manual (Page 8)

Before you call for service^
Troubleshooting Tips
Save time and moneyl Review the charts on the following pages,
or visit
GEAppliances.com. You may not need to call for service.
WATER Possible Causes What To Do
Water level seems low This is normal • Water may not cover the top level of the clothes.
This is normal for this high efficiency washer.
Water fills and drains
at the same time Drain stand pipe is too low • The drain stand pipe must be above 30".
Too many suds Too much detergent • Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
Type of detergent • Switch to detergent.
Soft water • Try less detergent.
Water leaks Using too much detergent
in washer • Use less detergent. Use less soap if you have soft water,
a smaller load or a lightly soiled load.
Type of detergent • Switch to detergent.
Fill hoses or drain hose is
improperly connected • Make sure hose connections are tight at faucets and
rubber washers are installed. Moke sure end of drain hose
is correctly inserted in and secured to drain facility.
Household drain may
be clogged
• Check household plumbing. You may need to call
a plumber.
Drain hose is loose • Make sure drain hose is fully seated in bock of washer and
that the two retaining screws ore fully seated.
Drain hose rubs on wall • Moke sure drain hose does not moke contact with the wall.
May cause excessive wear on the hose.
Constant water pressure
to the fill hoses at the
water source • Tighten hoses at the faucets and turn the water off after each use.
• Check condition of the fill hoses; they should be replaced
every 5 years.
Water temperature
seems incorrect
Cooler water temperatures
provide improved energy
efficiency
• New laundry detergents hove been formulated to work
with cooler water temperatures without affecting wash
performance.
Water supply is turned off
or improperly connected • Turn both hot and cold faucets fully on and moke sure
hoses ore connected to correct faucets.
Water valve screens are
stopped up
• Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
Cool/Cold Water when
selecting Hot • This is normal. PerfecTemp senses water temperature and
optimizes for best results. Cold water is added periodically
when hot is selected.
House water heater is
not set properly • Make sure house water heater is delivering water at
120°F-140°F(48°C-60°C).
Water pumped out before
cycle is complete
Lid lifted or cycle was put in
pause for over 24 hours • Reset cycle.
Water won't drain Drain hose is kinked or
improperly connected • Straighten drain hose and moke sure washer is not sitting on it.
• Top of drain outlet should be less than 6 ft (1.8 m)
above floor.
Washer pauses during
wash cycle
The Auto Soak Option
was chosen
• This is normal. The washer alternates between agitate and
soak during these cycles to get your clothes cleaner with
less wear.
Washer pauses during
spin cycle
This is normal • The washer may pause during the spin cycle to remove
soapy water more efficiently.
Washer does not fill This is normal • The lid must be closed for washer to fill or operate.
when lid is open
8