Sharp AQUOS Crystal - Manual (Page 440)

For Assistance 431
Answer: Are you recharging by USB? Recharging by USB takes longer than with the AC
adapter. You may also not be able to recharge depending on the connection environment.
Question: Recharging stops/recharging does not start.
Answer: Recharging stops automatically if the phone becomes warm. Recharging starts again
once the phone cools down.
Question: SIM card is not recognized.
Answer: Is the SIM card installed properly? Is it installed in the right location and orientation?
Turn off your phone, check whether the SIM card is installed properly, and then turn your phone
on again. If this does not remedy the problem, the SIM card may be damaged.
Answer: Are there any fingerprints, etc. or other soiling on the (gold) IC chip on the SIM card?
Remove the SIM card, wipe with a clean, dry cloth, and install it again properly.
Answer: Is the wrong SIM card installed? An unusable SIM card may be installed. Make sure
that the right SIM card is installed.
Question: Cannot recharge by USB.
Answer: Is the computer turned on? You cannot recharge if the computer is not turned on.
Answer: Are you using a USB hub? You may not be able to recharge if using a USB hub.
Connect the optional micro USB cable for PC directly to the computer.
Question: Cannot make a call/calls do not connect.
Answer: Is the phone in Airplane mode? To check that Airplane mode is cancelled:
o From home, touch > Settings > More... > Airplane mode.
Answer: Are you where signals can be received? Check the signal indicator while changing
locations and call again.
Question: Cannot hear the other party.
Answer: Is the call volume low? Touch the Volume Up key during a call to turn the call volume
up.
Specifications
The following tables list your phone’s and battery’s specifications.
Phone Specifications
Item Description
Weight Approx. 141 g (with Internal Battery)
Internal Battery Capacity 2,040 mAh