K-Edge K13-020-31.8 - Manual (Page 5)

Troubleshooting:
 Chain drops even though chain catcher pad is installed.
o
Check the chain catcher pad for proper adjustment.
o Check the pad of the chain catcher to ensure that it is approximately 0.5mm distance away from the chain itself.
o Check the height of the pad in conjunction with the chain to ensure the pad isn’t sitting too low and allowing the
chain to drop off.
 There is a “clicking” sound while riding.
o Check the chain catcher pad to ensure it isn’t adjusted too close to the chainring bolts, but still close enough to
catch the chain if it were to fall.

Chain is rubbing on the chain catcher pad.
o Check the chain catcher pad so it isn’t adjusted too closely to the chain itself, it should be approximately 0.5mm
distance from the chain.
o Adjust the height of the tab on single ring pads to ensure room for the chain to raise when back pedaling.
 Chain is rubbing on the chain catcher after installation of the chain catcher clamp.
o Check the adjustment of the chain catcher clamp and verify that no contact is being made between the clamp and
front derailleur.
 Chain catcher pad isn’t adjustable.
o
Adjust the position of the chain catcher pad at the slider by loosening the bolt and sliding the chain catcher pad
horizontally on the clamp.
o Check the position of the clamp to ensure the chain catcher pad isn’t completely pushed against the slider on the
clamp and the pad is parallel to the chain.
Support/Contact:
If problem(s) still persist after troubleshooting, please contact K-Edge Support for further assistance at [email protected]
immediately. Please be sure to include your full name, phone number, K-Edge product purchased, brand and model of bike,
crankset with ring sizes, front derailleur, cassette size (if applicable), rear derailleur (if applicable) and a brief description of your
problem.