Pro Boat PRB3900 - Manual (Page 12)

12
Inspection or Repairs
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the
rigors of shipping without additional protection.
Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon
is not responsible for merchandise until
it arrives and is accepted at our facility.
A Service Repair Request is available at www.
horizonhobby.com on the “Support” tab. If you do
not have internet access, please include a letter
with your complete name, street address, email
address and phone number where you can be
reached during business days, your RMA number,
a list of the included items, method of payment for
any non-warranty expenses and a brief summary of
the problem. Your original sales receipt must also
be included for warranty consideration. Be sure
your name, address, and RMA number are clearly
written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have
been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are
at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by
warranty the repair will be completed and
payment will be required without notification
or estimate of the expense unless the
expense exceeds 50% of the retail purchase
cost. By submitting the item for repair you
are agreeing to payment of the repair without
notification. Repair estimates are available upon
request. You must include this request with your
repair. Non-warranty repair estimates will be billed
a minimum of ½ hour of labor. In addition you will
be billed for return freight. Please advise us of your
preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards.
If you choose to pay by credit card, please include
your credit card number and expiration date. Any
repair left unpaid or unclaimed after 90 days will
be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair
is only available on electronics and model
engines.
United States:
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or e-mail us at
[email protected] with any
questions or concerns regarding this product or
warranty.
United Kingdom:
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or e-mail us at
[email protected] with any questions or
concerns regarding this product or warranty.
Germany:
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Technischer Service
Hamburger Strasse 10
25335 Elmshorn
Germany
Please call +49 4121 46199 66 or e-mail us at
[email protected] with any questions or
concerns regarding this product or warranty.
Section 11: Warranty Information