Crestron electronic ST-1700C - Manual (Page 35)

Crestron ST-1700C 1-Way Wireless RF Touchpanel
SmarTouch Touchpanel Troubleshooting (continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel does
not function and
RF LED on PRO2
illuminates, but
COM or IR LEDs
do not illuminate. Touchpanel RF ID
is not set to match
the RF ID
assigned in the
system program. Verify that RF IDs match. Refer to "Interface"
in this Operations Guide and RF ID
parameters assigned in the program.
Touchpanel
display is dark or
too light. Screen brightness
is improperly set. Hold a finger to the touchscreen for more
than 3 seconds as power is applied. The
display sets the brightness to a safe value.
Touchpanel
exhibits slow
operation. Compressed
graphics take time
to decompress. If there are no memory problems,
decompressed graphics decrease the
drawing time of panel pages.
Pressing "quick"
pushbutton yields
incorrect or no Unit out of range.
Incorrect SIMPL
Windows program Bring unit in range. Upload correct SIMPL
Windows program.
Further Inquiries
If after reviewing this Operations Guide you cannot locate specific information or have
questions, please take advantage of Crestron's award winning customer service team by
calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at +5255-5093-2160.
• In Australia and New Zealand, call Crestron Pacific at
+613-9480-2999.
Firmware Upgrades
To take advantage of all the ST-1700C features, it is important that the unit contains the
latest firmware available. Therefore, please check our website
(
http://www.crestron.com/downloads/software_updates.asp ) for the latest version of
firmware. Not every product has a firmware upgrade, but as Crestron improves
functions, adds new features, and extends the capabilities of our products, firmware
upgrades are posted. For questions regarding upgrade procedures, contact Crestron
customer service.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of the
ST-1700C, additional information and programming examples may be made available
as manual updates. These updates are solely electronic and serve as intermediary
supplements prior to the release of a complete technical documentation revision.
Check the Crestron website ( www.crestron.com ) periodically for manual update
availability and its subjective value. Updates are available from the Downloads | Product
Manuals section and are identified as an “Addendum” in the Download column.
Operations Guide – DOC. 6050 1-Way Wireless RF Touchpanel: ST-1700C • 31