Crestron electronic ST-1700C - Manual (Page 39)

Crestron ST-1700C 1-Way Wireless RF Touchpanel
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange, or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying the
nature of the problem, name and phone number of contact person, RMA number, and return
address.
2. Products may be returned for credit, exchange, or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight prepaid
to CRESTRON, Cresskill, N.J., or its authorized subsidiaries, with RMA number clearly
marked on the outside of all cartons. Shipments arriving freight collect or without an RMA
number shall be subject to refusal. CRESTRON reserves the right in its sole and absolute
discretion to charge a 15% restocking fee, plus shipping costs, on any products returned with an
RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in
materials and workmanship under normal use for a period of three (3) years from the date of
purchase from CRESTRON, with the following exceptions: disk drives and any other moving or
rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1) year;
touchscreen display and overlay components are covered for 90 days; batteries and incandescent
lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized
CRESTRON dealer. Purchasers should inquire of the dealer regarding the nature and extent of the
dealer's warranty, if any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in
any application other than that for which it was intended, or if it has been subjected to misuse,
accidental damage, modification, or improper installation procedures. Furthermore, this warranty
does not cover any product that has had the serial number altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic
damages inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any
claim made by a third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for
parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be
covered only by the unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any other party to offer any warranty, including any
implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that
may be imposed by law are limited to the terms of this limited warranty. This warranty statement
supercedes all previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered
trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft Corporation.
Operations Guide – DOC. 6050 1-Way Wireless RF Touchpanel: ST-1700C • 35