Compaq S4 100 - Manual (Page 62)

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3. Click Presto! PageManager Deluxe.
4. Click PageManager User’s Manual.
Troubleshooting
This scanner is designed to be reliable and easy to install. If you
have any problems with your scanner, please read the notes that
follow to find out probable causes of the problem.
General Problems and Solutions
Problem:
The scanner lamp fails to light, flickers or dims
Solution:
1. Check to ensure the power adapter is plugged in completely.
2. The scanning lamp is failing or has failed and needs to be
changed. Please contact your dealer or Compaq Technical
Support.
Problem:
The scanner test failed. The scanner test utility is a PC-based utility.
Solution:
Make sure the interface cable is properly connected to the USB
connector port on your computer. Find/refresh the scanner after
reinserting the USB cable. Try the other USB port on the computer.
Windows 98/98SE/2000/ME Problems and
Solutions
Problem:
Your computer does not recognize your USB scanner.
USB support must be installed and enabled or the scanner will not
work. Different USB chipsets have different levels of USB
compliance. The initial USB chipset that was released was the
INTEL82371SB. It supports most low draw devices such as mice