Troy-Bilt 12157 - Manual (Page 5)

ENGINE SERVICE
If your tiller engine ever needs service or re­
pair, or parts are required, please contact your
nearest Tecumseh Service Dealer.
To find the nearest Service Dealer, look in the
Yellow Pages of your telephone book under
“Engines- Gasoline”, or “Gasoline Engines.”
If you have problems getting engine service or
parts locally, let us know so we can provide you
with the name of the nearest Service Dealer.
QUESTIONS OR PROBLEMS?
1. Check this Owner/Operator Manual:
The answer to your question or problem may
be in this Manual. Refer to the Table of Contents
on the previous page in this Manual to find the
listing that concerns your problem. Turn to that
page and read the information provided.
2. Contact your Local Dealer or the Factory:
If you can't find the answer to your question or
problem in this Manual, please first contact your
local Authorized Dealer. Factory assistance is
available if needed. One of our helpful, friendly
tiller experts will gladly help you. Be ready to
provide your tiller model and the serial number of
your tiller.
3. If you need a part:
Contact your local Authorized Dealer, or call or
write to our Parts Department (see the Toll-Free
telephone number below). Please have your tiller
model and serial number at hand. Use the Parts
Listing to find the part number, description, and
quantity of the part you need. Remember that
you can purchase many of the common hard­
ware items at your local hardware store as well
as ordering them from us.
For Customer Assistance, contact your nearest authorized dealer or:
Garden Way Incorporated • 1 Garden Way, Troy, New York U.S.A. 12180
Customer Service.............................................1-800-437-8686
Technical Service............................................ 1-800-520-5520
Parts Service.................................................. 1-800-648-6776
FAX:............................................................... (518) 391-7332
Outside the U.S.A.and Canada:
Customer Service............................................... (518) 391-7007
Technical Service............................................... (518) 391-7008
Parts Sertice..................................................... (518) 391-7006
FAX:............................................................... (518) 391-7332
Our Hours are (Eastern Standard Time):
Mon - Fri.- 8 A.M. to 7 P.M.
Saturday- 9 A.M. to 4 P.M.
IMPORTANT!
IF YOU NOTICE any freight damage or missing parts, either at the time of delivery or later during
assembly, make sure that you put it in writing, within 15 days, and send your letter to the shipper
to confirm that you intend to file a claim. Tell the driver, or inform the truck terminal, that you intend
to file a written claim. They will advise you as to how to proceed. HOWEVER, if you have any
problems with this procedure, please call us so that we can help you get satisfaction.