Document Outline

• Preface
• Table of Contents
• Chapter 1: TalkSwitch Installation
  • 1.1 Installation
  • 1.2 Front Panel lights
  • 1.3 Back Panel
    • 1.3.1 TalkSwitch 24 Models
    • 1.3.2 TalkSwitch 48 Models
  • 1.4 Plugging into the Back Panel
    • 1.4.1 Connecting telephone lines
    • 1.4.2 Connecting extension telephones and other devices
    • 1.4.3 Connecting devices to the Music and PA ports
    • 1.4.4 Connecting TalkSwitch to a LAN and/or PC
      • 1.4.4.1 Connecting TalkSwitch to a LAN for local configuration
      • 1.4.4.2 Connecting TalkSwitch to a PC using a USB cable
      • 1.4.4.3 Connecting TalkSwitch to a PC using a Serial cable
      • 1.4.4.4 Connecting to TalkSwitch over IP
  • 1.5 Using 2 or more TalkSwitch units on a LAN
    • 1.5.1 Connecting 2 or more TalkSwitch units to a LAN
    • 1.5.2 Setting the Unit ID for the first time
    • 1.5.3 Changing the Unit ID
    • 1.5.4 How unit IDs affect system extension numbers
    • 1.5.5 Keep track of the lines and extensions
    • 1.5.6 Optimizing the system for networked use
• Chapter 2: TalkSwitch Configuration
  • 2.1 Install the TalkSwitch Configuration Software
  • 2.2 Running the TalkSwitch software
  • 2.3 System Configuration
    • 2.3.1 The configuration screen
      • 2.3.1.1 File Menu
      • 2.3.1.2 View Menu
      • 2.3.1.3 Tools Menu
      • 2.3.1.4 Help Menu
    • 2.3.2 Configuration Navigation
      • 2.3.2.1 Configuration considerations connecting multiple units to a LAN
    • 2.3.3 System Information
      • 2.3.3.1 Administration
      • 2.3.3.2 IP Configuration
      • 2.3.3.3 VoIP Configuration
      • 2.3.3.4 PSTN analogue telephone Lines
      • 2.3.3.5 VoIP Numbers
      • 2.3.3.6 Line Hunt Groups
      • 2.3.3.7 Automatic Route Selection and Toll Restriction
      • 2.3.3.8 Fax Information
      • 2.3.3.9 Local Extensions
      • 2.3.3.10 Remote Extensions
      • 2.3.3.11 Extension Ring Groups
      • 2.3.3.12 On-hold/Ringback
    • 2.3.4 Voicemail
      • 2.3.4.1 Local Extension Voicemail
      • 2.3.4.2 Remote Extension Voicemail
      • 2.3.4.3 General Voicemail
      • 2.3.4.4 Global Settings
    • 2.3.5 Call Handling
      • 2.3.5.1 Modes
      • 2.3.5.2 Auto Attendant
      • 2.3.5.3 PSTN analogue telephone Lines
      • 2.3.5.4 VoIP Numbers
      • 2.3.5.5 Local Extensions - Call Cascade
      • 2.3.5.6 Remote Extensions - Call Cascade
      • 2.3.5.7 Extension Ring Groups - Call Cascade
    • 2.3.6 Call Back/DISA
      • 2.3.6.1 Auto Call Back
      • 2.3.6.2 Prompted Call Back
      • 2.3.6.3 DISA
    • 2.3.7 Options
      • 2.3.7.1 Audio Controls
      • 2.3.7.2 Transfer Options
      • 2.3.7.3 Miscellaneous
      • 2.3.7.4 Troubleshooting
      • 2.3.7.5 Troubleshooting - Advanced
• Chapter 3: Using TalkSwitch
  • 3.1 In the Office - Receiving Calls with or without the Auto Attendant
    • 3.1.1 Receiving calls using the Auto Attendant
    • 3.1.2 Receiving calls without the Auto Attendant
  • 3.2 In the Office - Making and Receiving Calls
    • 3.2.1 Making calls from a Local Extension
    • 3.2.2 Receiving calls at a Local Extension
    • 3.2.3 Placing calls on Hold at a Local Extension
    • 3.2.4 Transferring calls
    • 3.2.5 Call Park - Parking and retrieving callers
      • 3.2.5.1 Parking a caller
      • 3.2.5.2 Parking a caller using Auto Park
      • 3.2.5.3 Retrieving a parked call
      • 3.2.5.4 Using Call Park with the Paging option
    • 3.2.6 Call Queue/UCD/Call Waiting - Queuing and retrieving callers
      • 3.2.6.1 Queuing calls to a single extension
      • 3.2.6.2 Queuing callers to an Extension Ring Group
    • 3.2.7 Using the TalkSwitch Call Waiting feature
    • 3.2.8 Conference calling with TalkSwitch
    • 3.2.9 Making and receiving calls using VoIP
    • 3.2.10 Using Phones connected in parallel to TalkSwitch
    • 3.2.11 Modems and telephone line access
  • 3.3 Out of the Office - Receiving Calls through Call Forwarding
    • 3.3.1 The three ways to forward calls
    • 3.3.2 Transferring calls from a Remote Extension
    • 3.3.3 Screening options for forwarded calls
    • 3.3.4 Calls over VoIP with SIP phones and Gateways
  • 3.4 Using the TalkSwitch Voicemail System
    • 3.4.1 Activating voicemail boxes
    • 3.4.2 Retrieving messages/Accessing a voice mailbox
    • 3.4.3 Pager and Cell Phone notification
  • 3.5 Music on Hold
  • 3.6 Mode Switching Options
  • 3.7 Out of the Office - Making Calls with Call Back and DISA (Call Bridge)
    • 3.7.1 Using (Call Bridge)
    • 3.7.2 Using Call Back
  • 3.8 Upgrading the TalkSwitch Software and Firmware
• Chapter 4: Call Detail Record Logging (CDR)
  • 4.1 Enabling Call detail record (CDR) logging
  • 4.2 retrieving Data
    • 4.2.1 Web Interface - Store to File on TalkSwitch
    • 4.2.2 Serial Interface - Real Time to Serial Interface
  • 4.3 Analyzing the Data
• Chapter 5: VoIP Information
  • 5.1 Introduction to VoIP
  • 5.2 Optimizing Your IP Network for VoIP
    • 5.2.1 The Broadband Connection
    • 5.2.2 The Router/NAT/Firewall
    • 5.2.3 The Local Area Network
  • 5.3 FAQ
• Appendix A: Help and Troubleshooting
• Appendix B: Using TalkSwitch with Telephone Company Calling Services
• Appendix C: Quick Commands and Touch-Tone Functions
• Appendix D: Regulatory Information
• Appendix E: TalkSwitch One-Year Warranty
• Appendix F: Specifications
• Appendix G: TalkSwitch and Power Interruptions
• Appendix H: Copyright and Licensing Notices
• Glossary