Cisco BBSM 1 - Manual (Page 10)

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Cisco BBSM Hotspot 1.0 User Guide
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Chapter 2 Setting Up BBSM Hotspot
Running the Setup Wizard
Figure 2-7 BBSM Hotspot Setup Wizard, Testing Internet Connectivity Window
Step 10 Click Next. The Test Failure window appears ( Figure 2-8 ) and provides you with options. Note the
following reasons that the test may have failed and the options for correcting errors:
• Failure to communicate with the default gateway IP address:
– Verify the physical connection from BBSM Hotspot to the router.
– Make sure that a cross-over cable has been used.
– Verify that the link status light is on for both the internal connection of the router and the BBSM
Hotspot external NIC.
– Verify that the router IP address was configured correctly. You may need to contact your ISP so
they can verify this setting.
• Failure to communicate with the DNS server IP address:
– Verify the physical connection from the router to the Internet.
– Verify that the link status light is on for the external connection of the router.
– Verify that the ISP provided the correct DNS address and that it was entered correctly.
– Contact the ISP to verify this address.
• Failure to resolve the DNS name: www.yahoo.com—Contact the ISP to verify that the DNS is
operational.
The following are the options available to you from the Test Failure window:
– Check your physical connections. Then click Back to rerun the test.
– After the question asking if you want to change your IP addresses, click Yes. Then click Next
to continue. You are returned to the Enter External and Internal IP Addresses window where you
can enter new IP addresses. Then continue with the setup.