GoDEX RT860i - Manual (Page 65)

61
6
Maintenance and Adjustment
6.2 Troubleshooting
Problem Solution
The printer is switched on but the LED
does not light up.
♦ Check the power supply.
Please see the Section 2.4
The LED lights up red and printing is
interrupted.
♦ Check the software settings (driver settings) or command codes.
♦ Look for the error alert in the table in Section 3.3. Error Alerts.
♦ Check whether the print mechanism is closed correctly.
Please see the Section 3.3
The label stock passes through the printer
but no image is printed.
♦ Please make sure that the label stock is loaded the right side up
and that it is the suitable material.
♦ Choose the correct printer driver.
♦ Choose the correct label stock and a suitable printing mode.
The label stock jams during printing.
♦ Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft lint-free
cloth dipped in alcohol.
Please see the Section 6.1
There is no printed image on some parts
of the label.
♦ Check whether there is any label material or ribbon stuck to the
thermal print head.
♦ Check for errors in the application software.
♦ Check whether the starting position has been set correctly.
♦ Check the ribbon for wrinkles.
There is no printed image on part of the
label or the image is blurred.
♦ Check the thermal print head for dust or other dirt.
♦ Use the internal “~T” command to check whether the thermal print
head will carry out a complete print job.
♦ Check the quality of the print medium.
The printed image is positioned
incorrectly.
♦ Check whether there is paper or dust covering the sensor.
♦ Check whether the label stock is suitable. Contact your supplier.
♦ Check the paper guide settings.
Skipping labels during printing.
♦ Check the label height setting.
♦ Check whether there is dust covering the sensor.
♦ Run the auto-detection function.
Please see the Section 3.2
The printed image is blurred.
♦ Check the darkness setting.
♦ Check the thermal print head for dust or dirt.
Please see the Section 6.1
The cutter does not cut off the labels in a
straight line.
♦ Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.
♦ Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not
fed through or cut off incorrectly.
♦ Check whether the cutter has been correctly installed.
♦ Check whether the paper guides are functioning correctly.
The label dispenser is not functioning
normally.
♦ Check whether there is dust on the label dispenser.
♦ Check whether the label stock is positioned correctly.
* *** If this does not resolve the problem, contact your dealer.
Note
Check the power supply is correct ♦