Hall Research SC-1080H - Manual (Page 19)

Multi Input Digital Scaler with Audio
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5. Troubleshooting
Hall Research highly recommends that all products be assembled,
configured and tested prior to the final installation to eliminate the
possibility of problems on site.
There are no field serviceable parts or circuits in the device. If you think
that the device is malfunctioning, please first try to reset to factory default
settings:
5.1 Resetting the SC1080-H to Factory Defaults
There are no field serviceable parts or circuits in the device. If you think
that the device is malfunctioning, please first try to reset to the factory
default settings (using the RESET button on the IR remote control), and
set the output either to XGA (Press MENU + ▲) or 480p (Press MENU +
▼) to obtain an image on your LCD.
5.2 Calling Hall Research
If you determine that your SC1080-H is malfunctioning, do not attempt to repair the unit.
There are no user serviceable parts inside the unit. Opening the unit will void the
warranty.
Contact the Hall Research Technical Support department at 714-641-6607 to obtain an
RMA (Return Authorization) number.
Before you do, make a record of the history of the problem. We will be able to provide
more efficient and accurate assistance if you have a complete description.
5.3 Shipping and Packaging
If you need to transport or ship your device:
• Package it carefully. We recommend that you use the original container if possible.
• Before you ship the units back to Hall Research for repair or return, contact us to
get a Return Authorization (RMA) number.