Laerdal HeartCode BLS 2010 - Manual (Page 23)

www.laerdal.com 23
HeartCode ® BLS Administrators Guide
No connection to License Server
Please check the items below before calling HeartCode support.
• Has the Laerdal License Server been installed
correctly?
o Is the service running?
o Are there licenses available in the
Laerdal License Server?
o If yes, have these licenses been made
available to a user either by giving
access while creating the user or by
creating a license policy?
o The Laerdal License Server must be
able to communicate on port 56246
with the HeartCode BLS system and
HeartCode BLS Skills Test applications.
• Is there a Firewall blocking the Laerdal License
Server?
o The Laerdal License Server must be
able to communicate on port 56246
with the HeartCode BLS 2009 system
and HeartCode BLS 2009 Skills Test
applications.
Support
Online support (FAQs, manuals and updates)
http://www.laerdal-sophus.dk
Customer support
Laerdal Help Desk: 1-800-594-9259 or email at
[email protected]