Pitney Bowes RISO ComColor Printer - Manual (Page 29)

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ComColor Series Troubleshooting Guide 01
It takes a long time to print. / When printing
multiple copies, the printer makes a sound
after each copy is output. The [Collate] check box may be selected on the [Print] dialog box of
the application.
When the [Collate] check box has been selected, data for the number of
pages to print (copies) is sent for each page (copy). Remove this check
mark.
The PIN code for a job is lost. If the PIN code for a job is lost, that job cannot be printed.
Add a new PIN code and re-send the job. Contact the administrator and
have the job remaining on the list on the [Waiting] screen deleted.
[Color] and [Auto] are not displayed on the
[Color mode] menu of the printer properties
dialog box. The color printing function has been restricted by the administrator.
Contact your administrator.
Cannot specify pages to print. The [Collate] check box has been selected on the [Print] dialog box
of the application.
Remove the check mark from the [Collate] check box on the [Print] dialog
box of the application, and set [Collate] to [Group] on the [Finishing] tab
of the printer properties dialog box.
Only one copy (page) is printed although
multiple copies (pages) are specified. [Print and pause] has been set.
When [Print and pause] has been set on the printer properties dialog
box, printing stops after one copy (page) is printed. If there is no problem
with the print result, press the [START] key on the operation panel or
[Continue] on the touch panel to continue printing.
To cancel [Print and pause], remove the check mark from the [Print and
pause] check box on the [Advanced] tab.
Cannot reprint a job on the [Finished]
screen in printer mode. Reprinting of jobs may be prohibited by the "Admin. Settings".
When reprinting of jobs has not been permitted by the "Admin. Settings",
[Print] and the job list are grayed out and reprinting cannot be performed.
Contact your administrator for details.
You cannot remember how much of your
printing has been completed after you
interrupt it or turn the machine off and back
on. See the finished job details screen to check how many sheets have
been printed. It says how many copies have been printed and the
page number of the last printing.
⇒ Printer mode screen X select a job on the [Finished] screen X
[Details] X the [Finished job] details screen X [Settings]
You cannot store a print file from a USB
drive to the printer. If [Folder function] has been set to [OFF] in the "Admin. Settings", you
cannot copy jobs. Contact your administrator for details.
Problem Possible Cause and Action to Take