Pitney Bowes RISO ComColor Printer - Manual (Page 39)

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ComColor Series Troubleshooting Guide 01
The scanned image is dirty. The original cover is not securely closed.
Close the original cover of the scanner unit securely to prevent any light
from entering.
The white roller of the ADF, platen glass, scanner glass or original
pad is dirty.
Clean the platen glass.
Dust, debris, ink, or correcting fluid adhering to the white
roller of the ADF, platen glass, or scanner glass can result in
scanned data that is not clean. Perform periodic cleaning.
The [Scanning level] setting has been configured for dark printing.
Adjust the [Scanning level] setting in scanner mode.
⇒ Scanner mode screen X [Basic] X [Scanning level]
Part of the original is missing in the
scanned data. The magnification ratio setting does not match the combination of
the original size and [Image size] setting.
Configure the [Image size] setting to match the original size, or configure
the [Reproduction size] setting to match the original size and [Image size]
setting.
⇒ Scanner mode screen X [Basic] X [Image size]
⇒ Scanner mode screen X [Basic] X [Reproduction size]
The scanned data is blurred or part of the
scanned data is not printed. The original is not in complete contact with the platen glass.
Close the original cover so that the original is in close contact with the
platen glass.
The scanner unit is subjected to vibrations.
Scan the original again without subjecting the scanner unit to vibrations.
Problem Possible Cause and Action to Take
White roller
Original pad
Platen glass
Scanner glass