Pitney Bowes RISO ComColor Printer - Manual (Page 32)

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ComColor Series Troubleshooting Guide 01
A multiple feeding error occurs although
multiple feeding was not performed, or
multiple feeding errors occur frequently. Dark colored paper or paper printed on one side are used.
When using paper printed on the back or paper with a dark base color,
the machine may incorrectly detect this type of paper as though multiple
sheets of paper are being fed. In this case, set [D-Feed Check] to [OFF].
⇒ Printer mode screen X [Functions] X [Feed tray] X select the feed
tray X [Paper type] X set [D-Feed Check] to [OFF]
Paper is loaded but the error message
"Load paper in the paper feed tray."
appears. The [Paper size] and [Paper type] settings of the printer driver do
not match the same settings on the machine.
Even with paper loaded, if the [Paper size] and [Paper type] settings of
the printer driver and the machine do not match, an error message
appears. Configure the same paper size and type settings on the
machine.
⇒ Printer mode screen X [Functions] X [Feed tray] X select the feed
tray X [Paper size] / [Paper type]
[Tray selection] has been set to [Manual] for multiple trays.
When [Input tray] has been set to [Auto], an error message is displayed if
a feed tray of the machine [Auto] has not been set in [Tray selection].
Set [Feed tray] on the machine to [Tray selection] for the standard tray or
selected feed tray.
⇒ Printer mode screen X [Functions] X [Feed tray] X press the
[Tray selection] button to select [Auto] or [Manual]
The quality of color printing fluctuates. Color tones (reproducibility) differ depending on the paper being
used.
Color profile is determined according to the paper type. To find the
optimal profile for a paper type, trying various paper type settings, which
can be changed on the [Paper type] screen, to compare how finished
printouts will look is recommended. Otherwise, contact your dealer.
In the case of the printing method of this machine (inkjet),
the printing quality (especially for color printing) may vary
depending on the paper type. Therefore, change the [Color
profile] setting for each printing paper type.
If the printer driver settings do not match the type of loaded
paper, the printing functions cannot be fully utilized. Check
the following.
• When [Paper type] has been set to [Any] for the printer driver,
select the paper type actually in use. For details, see "Printing
Printer Driver Screens" in the "Basic Guide".
• Check that the paper type loaded in the feed tray matches the
paper type set in [Feed tray].
⇒ Printer mode screen X [Functions] X [Feed tray] X select the
feed tray X [Paper type]
Problem Possible Cause and Action to Take