Other problems, Other problems -27 – Pitney Bowes RISO ComColor Printer User Manual
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ComColor Series Troubleshooting Guide 01
Other problems
Problem
Possible Cause and Action to Take
The front cover does not open.
The front cover can only be opened when there is a paper jam or other
error.
To open the front cover when an error has not occurred, press [Front
door release].
⇒ Mode screen X [Front door release]
⇒ Printer mode screen / Copy mode screen / Scanner mode screen X
[Functions] X [Front door release]
The machine does not operate at all. /
Nothing is displayed on the touch panel
when the power is turned on.
Make sure that the main power switch has been turned on.
Make sure that the power plug of the machine has been properly inserted
into the electrical outlet.
Make sure that the machine and power cord has been securely
connected.
Make sure that the power breaker has not been tripped.
The correct user name is not displayed
when pressing the index button on the
[Login] screen.
If [Index entry] has not been properly configured by the administrator for
[User setting], the correct user name may not be displayed when
pressing the index button. (There is no function for automatically
configuring the index by the user name.) Contact your administrator.
The printer does not wake up automatically.
If you try to print in a network environment where wake online
communication does not work, the printer does not wake up
automatically due to the sleep level setting set by the administrator. Set
[MAC address for this machine] under the [Environment] tab in the printer
driver. See "Configuring the MAC Address" in "User's Guide" for
details, or contact your administrator.
You cannot delete a job with a PIN code.
To delete a job that has a PIN code (without entering the PIN code), you
need to log in as the administrator. To delete a job, contact your
administrator.