Raloy IP Functions for KVM - Manual (Page 38)

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The remote mouse doesn’t work or is not synchronous
Make sure the mouse settings in IP module match the mouse model. There are some circumstances where
the mouse synchronization process could behave incorrectly, refer to Sections 2.4.1 & 3.5.22 for further
explanation.
The video quality is bad or the picture is grainy
Try to correct the brightness and contrast settings (see Sections 5.4.1 & 6.5.3) until they are out of a range
where the picture looks grainy. Use the auto adjustment feature to correct a flickering video.
Login on IP module fails.
Was the correct combination of user and password given? On delivery, the user ”super” has the password
”pass”. Moreover your browser must be configured to accept cookies.
The Remote Console window can’t connect to IP module.
Possibly a firewall prevents access to the Remote Console. Make sure the TCP port
numbers 443 or 80 are open for incoming TCP connection establishments.
No connection can be established to IP module.
Check whether the network connection is working in general (ping the IP address of IP module). If not, check
network hardware. Is IP module powered on? Check whether the IP address of IP module and all other IP
related settings are correct! Also verify that all the IP infrastructure of your LAN, like routers etc., is correctly
configured. Without a ping functioning, IP module can’t work either.
Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and not
transmitted to the host.
You have to define a so-called ’Button Key’. This can be done in the Remote Console settings.
In the browser the IP module pages are inconsistent or chaotic.
Make sure your browser cache settings are feasible. Especially make sure the cache settings are not set to
something like ”never check for newer pages”. Otherwise IP module pages may be loaded from your browser
cache and not from the card.
Windows XP doesn’t awake from standby mode
This is possibly a Windows XP problem. Try not to move the mouse while XP goes in standby mode.
Can’t upload the signed certificate in MacOS X
If an ’internal error’ occurs while uploading the signed certificate either change the extension of the file to .txt
or add a file helper using the Internet Explorer preferences for this type of file. Make sure that the encoding is
plain text and the checkbox ’use for outgoing’ is checked. Another possibility is to use a Mozilla based browser.
Every time I open a dialog box with some buttons the mouse pointers are not synchronous anymore
Please check, if you have an option like ”Automatically move mouse pointer to the default button of dialog
boxes” enabled in the mouse settings of the operating system. This option needs to be disabled.
4 Troubleshooting