Desa GL36STEP - Manual (Page 20)

2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
www.desatech.com
55173
Rev. F
09/05
LIMITED 2-YEAR WARRANTY
DESA warrants this gas appliance to be free from the defects in material or workmanship at the time of manufacture.
REMEDY AND EXCLUSIONS
The coverage of this warranty is limited to all components of the gas appliance manufactured by DESA, with the
exception of glass and refractory. The glass is warranted for 90 days. There will be no cost for replacement of glass
within 90 days of installation, provided that breakage is due to heat from the appliance. We do not warranty breakage
occurring during installation or transportation.
If the decorative gas appliance covered by this warranty is found to be defective within one year from the date of installation,
DESA will, at its option, replace or repair defective components of the decorative gas appliance manufactured by DESA
at no charge or will pay for reasonable costs incurred in replacing or repairing such components. These charges should be
pre-approved by DESA before any work is done. During the second year of the warranty, DESA shall supply replacement
parts, if readily available, at the current minimum wholesale price. DESA will not be responsible for any other expense.
REFRACTORY WARRANTY
FIRST YEAR: DESA warrants the refractory (except the hairline cracks less than 1/16” in width) one year from the
date of manufacture to be free from defect in material and workmanship. If the original owner of a DESA fireplace
believes that any of the refractory parts have failed during the above one year period, the current owner should notify
the nearest (DESA) distributor or dealer. DESA will pay for the refractory replacement and reasonable labor charges.
DESA will be responsible for the freight charges.
SECOND YEAR: DESA will supply the refractory replacement parts at the current list price that is in effect at time
of the replacement. DESA will assume no responsibility for any labor and freight charges incurred.
This warranty covers only parts and labor as provided above. In no case shall DESA be responsible for materials,
components or construction which are not manufactured or supplied by DESA. DESA will not be responsible for any
labor charges to remove such materials, components or construction. All replacement parts will be shipped. F.O.B.,
Santa Ana, to purchasersʼ address or the nearest DESA distributor.
QUALIFICATIONS TO THE WARRANTY
The decorative gas appliance warranty outlined above is further subject to the following qualifications:
1. The gas appliance must be installed as per the DESA installation instructions and local building codes. The use of
components manufactured by others with this DESA gas appliance (except for the Type B venting system as outlined
in the installation instructions, if applicable) could create serious safety hazards may result in denial of certification
by recognized national safety agencies and could be in violation of local building codes. This warranty does not
cover any damages occurring from the use of my components not manufactured or supplied by DESA.
2. The DESA appliance must be subjected to normal use. The decorative gas appliances are designed to burn either
natural or propane/LP gas only. Burning conventional fireplace fuels such as wood, coal or any other solid fuel will
cause damage to the decorative gas appliance, will produce excessive temperatures and will result in a fire hazard.
LIMITATION OF LIABILITY
It is expressly understood that DESAʼs sole obligation and purchaserʼs exclusive remedy under this warranty, expressed
or implied, or in contract, tort or otherwise, shall be limited to replacement or repair as specified above. In no event shall
DESA be responsible for any incidental or consequential damages caused by defects in its products, whether such dam-
age occurs or is discovered before or after replacement or repair and whether or not such damage is caused by DESAʼs
negligence. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. The duration of any implied warranty with respect to this DESA decorative
gas appliance is limited to the duration of the foregoing warranty.
INVESTIGATION OF CLAIMS AGAINST WARRANTY
DESA reserves the right to investigate any and all claims against this warranty and to decide upon method of settle-
ment. DESA is not responsible for work done without written consent. DESA shall in no event be responsible for any
warranty work done without first obtaining DESAʼs written consent.
HOW TO REGISTER A CLAIM
A (DESA) dealer or distributor should be contacted directly by the owner for any service, including service under
these warranties. The repair and replacement of any defective part covered by these warranties is the responsibility
of the nearest (DESA) dealer or distributor.
OTHER
This warranty gives you specific rights and you may also have other rights which vary from state to state,. These
warranties are given in lieu of any other expressed warranties. DESA does not authorize any person or representative
to make representations to the contrary in connection with the sale of a decorative gas appliance.
55173
NOT A UPC