Appendix a faq – AVUE ADR9600HE – 8/16 Channel Professional 960H/700 TVL Real Time 1U DVR User Manual
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DVR User Manual
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Appendix A FAQ
Q1. Why the DVR doesn’t turn on after connecting to the power?
a.
The power adapter could have gone bad. Please change a new power adapter.
b.
The power from the adapter may be not enough for operating the DVR. Please use the
power adaptor supplied along with the DVR.
c.
It could be a hardware problem.
Q2. There is not menu displayed and only has live image display.
a.
Check whether the monitor is connected to the main video out and not the spot out. The
monitor might be connected to VGA port whereas the DVR may be set for output through
BNC or vice versa. Long press ESC key to toggle the output modes.
Q3. The DVR LED turns on, however there is no output.
a.
The power from the adapter may be not enough for operating the DVR. Please use the
power adaptor supplied along with the DVR.
b.
It could be a wiring issue. Please check the connection for the same.
c.
Check the monitor settings.
Q4. Why are no images displayed on few or all channels of the DVR?
a.
It could be a wiring issue. Please check the cable and the ports of the cameras and DVR.
b.
The problem can also be related to cameras. Please check the same.
c.
Please make sure that the channels are not programmed as hidden channels and check the
status from admin login.
Q5. The HDD cannot be found.
a.
The power from the adapter may be not enough for operating the DVR. Please use the
power adaptor supplied along with the DVR.
b.
It could be wiring issue. Please check the power and data cables of the HDD.
c.
The HDD could have gone bad. Change a new one.
Q6. The DVR cannot record.
a.
Make sure the HDD was formatted prior to use.
b.
Maybe the user hasn‟t enabled the record function or has done incorrect setup. Please
refer to Chapter 5.
c.
Maybe HDD is full and thus the DVR is not able to record. Check HDD information
from Disk Management and if required, please enable the recycle function.
d.
The HDD could have gone bad. Please change another one.
Q7. Mouse doesn’t work.
a. The mouse should be connected to the USB port at the rear side.