Xilica XM Series - Manual (Page 14)

XM-2040 User's manual - Page 6
9.0 Warranty
The XM-2040 is warranted covering materials and workmanship for a
period of one (1) year, as determined by the date of retail purchase
(according to the sales receipt from an authorized dealer) or the date of
manufacture if the sales receipt is not available (according to the serial
number). This warranty applies to the product; therefore, the remainder of
the warranty period will be automatically transferred to any subsequent
owner. This warranty applies only to failure of a Xilica product caused by
defects in materials and workmanship during the stated warranty period. It
does not apply to a unit that has been subjected to abuse, accident,
modification, improper handling/installation, or repairs made without factory
authorization or by anyone other than authorized Xilica Field Service
Stations. This warranty is void if the serial number has been defaced,
altered or removed. Products covered by this warranty will be repaired or
replaced at the option of Xilica, without charge for materials or labor,
provided all the terms of this warranty have been met.
For factory service, please call or email for a Return Authorization (R/A)
number before shipping. If the product is shipped, the following information
must be included in the package:
1. Owner’s complete name, daytime phone number, return street address
and return authorization number.
2. The serial number of the product being returned and a copy of the retail
sales receipt, if possible.
3. A complete description of the problem(s) experienced, including a brief
description of how the equipment is being used and other equipments
involved.