Auto-Zone Control Systems CommLink 5 Technical Guide, Installation Instructions for the CommLink 5 Communications Interface (Version 01G) - Manual (Page 14)

CommLink 5 Technical Guide
14 Operator Interface
Troubleshooting the USB Drivers
Troubleshooting Tips
Problems with Prism 2 Software
• Verify that the correct COM port, created by the USB
connection, is selected in the Job Site Window. Verify
COM port number by clicking
<Control Panel> ,
<System> , <Hardware> , <Device Managers> ,
<Ports> .
• Verify that CommLink 5 is selected for Type of CommLink
in the Job-Sites Window.
• Verify that the correct CommLink mode is selected
under Network Confi guration in the Job-Sites Window.
Problems with USB Connection
• Verify that the TX-USB and RX-USB are blinking
when you perform a Search for Units or try to open a
status screen in Prism 2.
• If the USB LEDs fail to blink, disconnect and
reconnect the USB connection.
• If the problem persists, verify that the USB drivers
have been installed properly.
Problems Viewing Multiple Controllers on a Network
• Make sure that the CommLink’s communication
switch is set to Multiple.
• In Prism 2, make sure that Multiple Loop Confi guration is
selected for Network Confi guration in the Job-Sites
Window.
NOTE: WattMaster Controls Technical Support cannot trou-
bleshoot internal PC and/or Windows-based operating
system problems.
NOTE: WattMaster Controls Technical Support cannot
troubleshoot fi rewalls, routers and/or problems on a
customer’s internal or external network. An IT profes-
sional may need to be consulted.