Code Blue IA4100 SINGLE BUTTON ANALOG SPEAKERPHONE - Manual (Page 27)

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IA4100
Administrator Guide
For example, to enable an alternate hang-up method:
Call the speakerphone. After you hear the acknowledgement or RFA tone, press 12583#. Wait for
acknowledgement tone, then press 4108# (monitor 8 seconds of reorder tones). Wait for acknowl-
edgement tone, then press * # to save and hang up.
How do I record a message in the IA4100 speakerphone to play to the caller at the unit and
called party?
Call the speakerphone to enter programming mode. After acknowledgement tone, press 1 <pass-
word> #, then wait beep, then press 22# <record message> #. Press* # to hang up.
How do I record a message in the IA4100 speakerphone to play to the caller at the unit when
HELP button is activated?
If you record a message in 21# <your message>#, it will play to the caller only while the call is in
progress or before the called received light comes on.
IA4100 phone will not recognize call as Answered
If an IA4100 delays or never switches to call answered after the called party answers, take the fol-
lowing steps:
1. Until the light on the phone switches from red to green, the person at the Code Blue phone
will not be heard. The phone listens on the line for audio from the called party. The IA4100
is not hearing enough audio to mark the call as answered.
a. The person answering the call needs to speak up and say something longer then
“hello”.
b. The person answering can enter any DTMF digit from their keypad, which will mark
the call as answered. This works immediately and extremely well. (Just don’t press
*# since it may hang up the phone.)
c. The customer can increase the transmit gain on their PBX as well.
d. If all else fails, program 531# (this is not ADA compliant). This marks the call as
answered when it dials out, whether the call is answered or not . Two-way audio
will occur immediately. It will not roll to a secondary number or redial the first
number programmed. This is a good option if the IA4100 is calling one number and
that party always answers.