Contemporary Control Systems EISC Configurable Switches User Manual - Manual (Page 31)

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8.3
Warranty Repair
Products under warranty that were not subjected to misuse or abuse will be repaired at
no charge to the customer. The customer, however, pays for shipping the product back
to CC while CC pays for the return shipment to the customer. CC normally ships
ground. International shipments may take longer. If the product has been determined to
be misused or abused, CC will provide the customer with a quotation for repair. No
work will be done without customer approval.
8.4
Non-Warranty Repair
CC provides a repair service for all its products. Repair charges are based upon a fixed
fee basis depending upon the complexity of the product. Therefore, Customer Service
can provide a quotation on the repair cost at the time a Returned Material Authorization
(RMA) is requested. Customers pay the cost of shipping the defective product to CC
and will be invoiced for the return shipment to their facility. No repair will be performed
without customer approval. If a product is determined to be unrepairable, the customer
will be asked if the product can be replaced with a refurbished product (assuming one is
available). Under no circumstances will CC replace a defective product without
customer approval. Allow ten working days for repairs.
8.5
Returning Products for Repair
To schedule service for a product, please call CC Customer Service support directly at
+1-630-963-7070 (U.S.) or +44 (0)24 7641 3786 (U.K.). Have the product model and
serial number available, along with a description of the problem. A Customer Service
representative will record the appropriate information and issue, via fax, an RMA
number—a code number by which we track the product while it is being processed.
Once you have received the RMA number, follow the instructions of the Customer
Service support representative and return the product to us, freight prepaid, with the
RMA number clearly marked on the exterior of the package. If possible, reuse the
original shipping containers and packaging. In any event, be sure you follow good ESD-
control practices when handling the product, and ensure that antistatic bags and
packing materials with adequate padding and shock-absorbing properties are used. CC
is not responsible for any damage incurred from improper packaging. Shipments
should be insured for your protection.
Ship the product, freight prepaid, to the location from which it was purchased:
Contemporary Control Systems, Inc.
2431 Curtiss Street
Downers Grove, IL 60515
U.S.A. Contemporary Controls Ltd
Sovereign Court Two, UWSP
Sir William Lyons Rd.
Coventry CV4 7EZ
U.K.