Daktronics MF-1000/1001/1002/1003/1004 - Manual (Page 22)

4-4 Maintenance and Troubleshooting
3. You will be billed for the replacement part immediately, unless you have a
qualifying service agreement in place.
In most circumstances, you will be invoiced for the replacement part at the time it
is shipped. This bill, which represents the exchange price, is due when you receive
it.
4. You must send the problem part to Daktronics within 30 days.
If you do not ship it to Daktronics within 30 working days from the invoice date,
Daktronics assumes you are purchasing the replacement part outright with no
exchange. You will therefore be invoiced for the replacement part at the full
purchase price, with the balance due upon receipt. The second invoice represents
the difference between the exchange price (billed previously) and the full purchase
price of the part. If you return the exchange equipment after 30 working days from
the invoice date, you will be credited for the amount on the second invoice, minus
a restocking fee.
Note: Second invoice policies also apply to customers with qualifying service
agreements in place.
To avoid a restocking charge, return the part which has been replaced
within 30 days of the invoice date.
5. If the replacement part does not solve the problem, return the part within 30
working days or you will be billed for it at full purchase price.
If, after you make the exchange, the equipment still causes problems, please
contact our Customer Call Center immediately. Daktronics expects immediate
return of an exchange part if it does not solve the problem. The company also
reserves the right to refuse parts that have been damaged due to acts of nature or
causes other than normal wear and tear.
Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a
part for repair, follow these steps.
1. Call your local Daktronics representative or the Daktronics Customer Call
Center: (800) 833-3157 (toll free) or 605-697-4958
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of your part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing.
4. Enclose:
• your name • the RMA number
• address • a clear description of symptoms
• phone number