Troubleshooting – Denon DVP-602CI User Manual

Page 31

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Getting Started

Connections

Setup

Playback

Information

Troubleshooting

Specifications

If a problem should arise, first check the following:
1. Are the connections correct?
2. Is the set being operated as described in the owner’s manual?
3. Are the other components operating properly?
If this unit does not operate properly, check the items listed in the table below. Should the problem persist,
there may be a malfunction.
In this case, disconnect the power immediately and contact your store of purchase.

Symptom

Cause

Countermeasure

Page

Power does not
turn on, or turns
off directly after it
was turned on.

• Connection of the power cord is

faulty.

• Check that the power plugs are

securely inserted into the DVP-
602CI’s AC inlet and the wall
power outlet.

14

Display is off.

• The “Dimmer” setting is set to

“OFF”.

• Set to something other than

“OFF”.

20

Power turns off
suddenly and
power indicator
flashes red.

• Set is damaged.

• Turn off the power and contact a

DENON service center.

G

GeneralH

Symptom

Cause

Countermeasure

Page

Set does not work
properly when
remote control
unit operated.

• Batteries are worn.
• You are operating outside of the

specified range.

• Obstacle between main unit and

remote control unit.

• The batteries are not inserted in

the proper direction, as indicated
by the polarity marks in the
battery compartment.

• The remote control unit is not set

for use with the DVP-602CI.

• Replace with new batteries.
• Operate within the specified

range.

• Remove the obstacle.

• Insert the batteries in the

proper direction, following the
polarity marks in the battery
compartment.

• Reset the remote control unit.

3
3

3

3

26

G

Remote Control UnitH

Troubleshooting

Symptom

Cause

Countermeasure

Page

No sound is
output from
the monitor or
AV amplifier
connected
with HDMI
connections.

• The player’s OPTICAL output

is not set to a sound format
supported by the TV.

• The DVP-602CI’s “Resolution”

is set to 480p/576p, VGA, SVGA,
XGA.

• The

DVP-602CI's

“Optical”

setting is wrong.

• Set the player’s OPTICAL

output to a sound format (PCM)
supported by the TV.

• Change the “Resolution” to a

setting other than 480p/576p,
VGA, SVGA, XGA.

• Match the “Optical” setting to

the input terminal.

22, 27

22

G

AudioH

Symptom

Cause

Countermeasure

Page

The on-screen
display does not
appear.

• The format of the GUI and TV

(NTSC or PAL) do not match.

• Match the format of the GUI and

TV.

20

No picture
appears.

• The connections between the

DVP-602CI and monitor are
faulty.

• The monitor’s input setting is

wrong.

• Check the connections.

• Set properly.

9 ~ 12

No picture
appears
with HDMI
connections.

• The connections to the HDMI

connectors are faulty.

• The monitor is not compatible

with

copyright

protection

(HDCP).

• The HDMI format of the player

and monitor do not match.

• Check the connections.

• Connect a monitor that is

compatible

with

copyright

protection (HDCP).

• Match the HDMI format of the

player and monitor.

9 ~ 12

9

G

VideoH

Symptom

Cause

Countermeasure

Page

Server is not
found, or it is
not possible to
connect to the
server.

• The computer’s or router’s

firewall is activated.

• Computer’s power is not turned

on.

• Server is not running.
• Set’s IP address is wrong.

• Check the computer’s or router’s

firewall settings.

• Turn on the power.

• Launch the server.
• Check the set’s IP address.

19

G

NetworkH

DVP602CI_ENG_6th.indd 28

2008/03/26 16:37:47

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