Troubleshooting tables – Dish Network Solo 311 User Manual

Page 80

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Troubleshooting Tables

Page 87

U

SING THE

M

ENUS

U

SING THE

P

ROGRAM

G

UIDE OR THE

B

ROWSE

B

ANNER

U

SING

L

OCKS

What Is

Happening

Possible Reason

What to Do

You were using a menu,
and it suddenly closed.

The receiver has a time-out feature
that closes any menu after several
minutes of no activity. This will
discard any changes you have made,
but otherwise does no harm to the
receiver.

Start over again.

What Is

Happening

Possible Reason

What to Do

In the

Program Guide

,

some channels have a red
background.

Red means that you have not bought
the program. You must buy a
channel before you can tune the
receiver to it.

If you want to buy a channel, call the Customer Service Center at
1-800-333-DISH (3474).

You try to display future
programs in the

Program

Guide

or

Browse

Banner

, but find you

cannot.

The

Program Guide

and

Browse

Banner

can display programs

scheduled for an extended, but not
unlimited time beyond the present.

Try displaying the

Program Guide

again later. By that time, it

may show programs for the time and date you want.

Turn the receiver off for about ten minutes.

You try to display
programs that have ended
in the

Program Guide

or

Browse Banner

, but

find you cannot.

The

Program Guide

and

Browse

Banner

can display only programs

that have not yet ended. These
features cannot display a time earlier
than the present.

Contact the program providers for details on past programs.

When you are using the

Program Guide

or

Browse Banner

, some

channels are missing.

You may have applied a Favorite
List other than the list named

All

Chan

.

You may have set up the

Program

Guide

so that when the receiver is

locked, the

Guide

hides adult

channels.
If your setup includes a multi-dish
switch, you may need to do the

Check Switch

procedure.

You can change the applied Favorite List while using the

Program

Guide

, by pressing the remote control

Guide

button. You can

choose another custom Favorite List, the

All Chan

list, which

includes all of the channels, or the

All Sub

list, which includes all

subscribed channels. Unlock the receiver for the

Program Guide

to display adult channels.
Do the

Check Switch

procedure (see the installation instructions

for details).

What Is

Happening

Possible Reason

What to Do

You set a lock (for
example
, a lock on
programs by ratings), but
the lock does not take
effect.

You may not have locked the
receiver.

You must lock the receiver to apply any lock that you have set.

You forgot the password,
so that you are unable to
unlock the receiver.

You may not have written down the
password, to keep it in a safe place.

Call the Customer Service Center. You must provide the following
information: (1) your name; (2) your address; (3) your telephone
number; (4) the receiver serial identification number; and (5) your
Personal Identification Number (PIN), if you use one.

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