Email, Telephone, Product support – Thinklogical Peripheral Extender Manual User Manual
Page 14: Warranty, 2 product support, 2 email, 3 telephone, 4 fax, 1 warranty
Extend Distribute Innovate
REVISION A
12
JUNE 2011
6.1.2 Email
Thinklogical
™ is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will
make every effort to respond to your email inquiries promptly. Please use one of the following email
addresses for your particular needs:
[email protected]
– Information about Thinklogical™ and our products.
– Sales Department - orders, questions or issues.
– Product support, technical issues or questions, product
repairs and request for Return Authorization.
6.1.3 Telephone
Telephone Sales:
Please contact our expert, technically oriented sales staff via telephone in Milford, CT
at 1-203-647-8700 or if in the continental US, you may use our toll-free number 1-800-291-3211. We
are here Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. Ask for a direct dial phone
number when you call.
Telephone Product Support:
Contact Product Support via telephone in Milford, CT at 1-203-647-8700.
The support lines are manned Monday through Friday, 8:30am to 5pm, Eastern Time Zone.
International Sales:
Please contact our US sales staff in Milford, CT at 1-203-647-8700. We are here
Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New York City). If leaving a
voice message, please let us know the best time to call you back so we may reach you at your
convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and on holidays, so
you can leave a voice message at any time. Our Sales Representatives have direct numbers to better
serve you.
6.1.4 Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.
6.2 Product Support
Thinklogical
’s support personnel are available Monday through Friday from 8:30am to 5:00pm, Eastern
Time Zone. If your application might require assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical products.
6.2.1 Warranty
Thinklogical
™ LLC (“Thinklogical”) warrants this product against defects in materials and workmanship
for a period of one (1) year from the date of delivery (ordinary wear and tear excluded). This limited
warranty does not cover defects resulting from (i) use of the product other than as described in the
applicable documentation for the product; (ii) modifications to or repairs of the product that are made by
any party other than Thinklogical or a party acting on Thinklogical’s behalf, or (iii) combination of the
product with third party products that is not consented to by Thinklogical. Occurrences of events