Thinklogical Advanced Concentrator Transport 10G (ACT-10) - Manual (Page 18)

®
Q - S e r i e s A C T - 1 0 P r o d u c t M a n u a l , D e c e m b e r , 2 0 1 4 Page 18
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your
cover sheet and provide return contact information.
4.2. Product Support
Thinklogical
’s
®
support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal
business hours, please contact us beforehand and we will do our best to make arrangements to help
you with your Thinklogical
®
products.
4.2.1. Warranty
Thinklogical, LLC
®
warrants this product against defects in materials and workmanship for a period of
one year from the date of delivery. Thinklogical, LLC
®
and its suppliers disclaim any and all other
warranties.
Note: Thinklogical, LLC
®
products carry a one year warranty, with longer term available
at time of purchase on most products. Please refer to your product invoice for your
products Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective product is
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical, LLC
®
authorized dealer where you
purchased the device, or if you purchased directly, call Thinklogical at 1-800-291-3211 (USA).
4.2.2. Return Authorization
If you need to return your Thinklogical ® product to us for any reason, please get a
R
eturn
M
erchandise
A
uthorization Number (RMA#)
from Thinklogical’s Product Support Department (1-203-647-8700) before sending the unit in.
In the event you must return a product to Thinklogical directly, please contact Customer Support at
1-800-291-3211 or 1-203-647-8700. Customer Support will ask you to describe the problem and will
issue you a Return Merchandise Authorization number (RMA#). Pack the device in its original box, if
possible, and return it with the RMA# printed on the outside of the box.
Note: DO NOT return a product to Thinklogical
®
without a Return Material Authorization.
Our Address
If you have any product issues or questions or need technical assistance with your Thinklogical
®
system, please call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help. If you need
to write us or return a product, please use the following address: Return address for products with
Return Material Authorization:
Thinklogical, LLC ®
Attn: RMA#
100 Washington Street
Milford, CT 06460 USA