Warranty, Orderingnumbers, Txportcustomerservice – Verilink 1558D (34-00255) Product Manual User Manual

Page 7: Ordering numbers, Txport customer service

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General 1-3

1558D APS CSU/DSU

End users should use existing 48 VDC battery
sources or a CSA certified power supply.

Le present appareil numerique n’emet pas de bruits radio-
electriques depassant les limites applicables aux appareils
numeriques (de la class A) prescrites dans le Reglement sur
le brouillage radioelectrique edicte par le ministere des
Communications du Canada.

Warranty

TxPORT warrants each unit against defects in material and
workmanship for a period of five years from the date the
unit was shipped to the customer. If the unit malfunctions at
any time during the warranty period, TxPORT will repair, or
at TxPORT’s option, replace the unit free of charge.

The remedies listed herein are the users sole and exclusive
remedies. TxPORT shall not be liable for any indirect,
direct, incidental or consequential damages. The owner must
return the unit to the factory, shipping prepaid and packaged
to the best commercial standard for electronic equipment.
TxPORT will pay shipping charges for delivery on return.
The customer is responsible for mode and cost of shipment
to TxPORT. This warranty does not apply if the unit has
been damaged by accident, misuse or as a result of service
or modification by other than TxPORT personnel.

When returning the unit for warranty work, a Return Mate-
rial Authorization (RMA) number must be obtained from
customer service at the address/phone number given at the
end of this chapter. When calling TxPORT to obtain a
Return Material Authorization number or to arrange service,
please have the following information available:

• Model number(s) and serial number(s) for the unit(s).

• Reason for return and symptoms of problem.

• Warranty status (if known).

• Purchase order number to cover charges for out-of-warranty

items.

• Name and phone number of person we can contact if we

have questions about the unit(s).

• Mode of shipment required (second day air is the normal

mode of shipment for all returned material unless otherwise
specified).

As soon as TxPORT has the above information, the RMA
that must accompany the item(s) returned can be issued.

Ordering Numbers

The 1558D is shipped from the factory with the following
standard items:

• The 1558D reference manual

• 19" rack mount hardware

• Local Access PC software

• One PC to 1558D user interface cable

• AC Power Cord

• Two 10' RJ-48 modular T1 cables

The following is a list of the standard and optional equip-
ment which may also be needed.

TxPORT Customer Service

Address: TxPORT

127 Jetplex Circle
Madison, Alabama 35758

Telephone: 888 -4TxPORT

800-926-0085 or
205-772-3770

Customer Service Returns:

800-926-0085, ext. 2227

Product Technical Support
Normal Hours - 8 a.m. to 5 p.m. Central, Monday – Friday

Telephone: 888-4TxPORT

800-285-2755 or
205-772-3770

Emergency - Nights / Weekends / Holidays:
Telephone: 800-285-2755
E-Mail (Internet address):

[email protected]

Table 1-B. Available Equipment and Part Numbers

Part Number

Equipment

F-1558-001D-1111

1558D unit with integral ESF CSUs
and V.35 DSU, 110 VAC operation.

6-3030-035-1

19" Rack Mount Hardware for
1558D. Standard with 1558D unit.

6-3030-036-1

23" Rack Mount Hardware for
1558D. Ordered as an option to the
1558D.

9-1558D-003-1

PC DOS Local Access software on 3.5”
Disk. Allows the user to access unit per-
formance, status, and configuration
information and to perform local loop
testing.

9-1001-029-2

PC to 1558D data cable, 10' DB-9 to
6-pin modular. Standard with 1558D
unit.

9-1001-004-010

RJ-48 8-pin modular 10' cable Con-
tact the factory for additional cable
lengths and types.

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