Support services – Vuzix maxReality 6.1 User Guide User Manual
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maxReality Viewer
Running the maxReality Viewer results in nothing more than a black screen.
1. You can exit out of the maxReality Viewer by pressing the “ESC” key.
2. A black screen can be caused by a lack of an active camera. Verify that your camera(s) is
functioning correctly.
Support Services
For product support and information please contact Vuzix at:
Corporate website:
www.vuzix.com
Email Customer Support:
Customer Helpline:
(800) 436-7838
Customer service hours:
9 AM to 6 PM EST, weekdays
When contacting support services please provide the following information:
•
Product key for your maxReality license.
•
Make and model number of the USB camera being used.
•
Make and model number of the video display being used.
•
Complete version numbers for your 3ds Max and maxReality installations