ZeeVee ZvBox 160 - Manual (Page 8)

ZeeVee, Inc. • One Monarch Drive • Littleton, MA 01460 • [email protected]
Troubleshooting
No Picture ... Verify the HDTV has a QAM (digital cable) tuner. Verify that you have
performed a full channel scan on the HDTV with “cable mode” selected. Verify that
the modulator is not conflicting with any other channel by connecting the HDbridge
Module directly to the HDTV.
Idle Screen (bouncing logo) ... This happens because the modulator cannot
detect the video source. Verify the source is on and producing a video signal. Verify
that the component cable is connected to the source and modulator correctly. Verify
that the green connector is in the green port, blue connector in the blue port, and red
connector in the red port.
Image Breakup ... You may have chosen a channel number that is not completely
vacant. Some analog modulators may spill over to adjacent channels and cause
interference. Also, cable companies sometimes have extra signals where there should
be none. Try moving the module channel to another location.
You may be experiencing an RF power balance issue. Verify that the RF power of
the modulator is balanced with signals from other modulators and from the cable
company.
Your HDTV may not be able to play the high data rate that the ZvBox 160 produces
during fast action. Lower the data rate via the web interface.
1080 video input is not supported on this product ... This message is displayed on the
screen when the video source resolution exceeds the capability of your Zvbox 160.
Set the video source to the the appropriate resolution.
No Audio ... Verify that digital audio is connected to the modulator and to the source.
Verify that the source audio output is set to PCM or AC-3.
Contact ZeeVee
For support, repairs, and warranty service . . . . . . . . . . . . 877-4ZEEVEE (877-493-3833)
For purchasing and sales inquiries . . . . . . . . . . . . . . . . . 978-633-ZVHD (978-633-9843)
Warranty
Limited One Year Warranty: ZeeVee warrants your ZvBox 160 against defects in materials and work-
manship for a period of one year from the date of purchase. Visit www.zeevee.com for complete
warranty details.
To Get Warranty Service: Warranty service will be provided by ZeeVee. If you believe you need ser-
vice for your product, please contact ZeeVee directly by calling ZeeVee Support at (877) 493-3833.
If it is determined that the product needs to be returned for service or exchange, you will receive a
Return Material Authorization (“RMA”) number. Our agents will help you through the process through
which you can return the product. ZeeVee is not responsible for Customer products received without
an RMA number and may reject such products.
To Get Out-Of-Warranty Service: To obtain out-of-warranty service for your product please call
ZeeVee Support at (877) 493-3833 for information on the possibility of and any costs for repair or
replacement of out-of-warranty products. No agent, company, dealer, distributor, or person is
authorized to change, modify, or extend the terms of these warranties in any manner.
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