Florabest FTP 400 A1 - Manual (Page 57)

57
GB
erational. Warranty and liability claims will
be void in case on non-compliance or if the
pump runs dry.
In particular, the guarantee is likewise void in
the case of employment of the sewage water
pumps without base plate or (this applies for
all pumps) in case of damages which are
caused by supporting on or suspending from
the mains cable. The pumps must not be run
dry or exposed to frost.
Processing.in.Case.of.Guarantee
To ensure quick handling of you issue, please
follow the following directions:
• Please have the receipt and item number
(e.g. IAN 12345) ready as proof of pur-
chase for all enquiries.
• Please find the item number on the rat-
ing plate, an engraved plate on the front
page of your manual (bottom left) or as a
sticker on the back or bottom.
• Should functional errors or other defects
occur, please initially contact the service
department specified below by telephone
or by e-mail. You will then receive further
information on the processing of your
complaint.
• After consultation with our customer
service, a product recorded as defective
can be sent postage paid to the service
address communicated to you, with the
proof of purchase (receipt) and specifica-
tion of what constitutes the defect and
when it occurred. In order to avoid ac-
ceptance problems and additional costs,
please be sure to use only the address
communicated to you. Ensure that the
consignment is not sent carriage forward
or by bulky goods, express or other spe-
cial freight. Please send the equipment
inc. all accessories supplied at the time
of purchase and ensure adequate, safe
transport packaging.
Repair Service
For a charge, repairs not covered by the
guarantee can be carried out by our service
branch, which will be happy to issue a cost
estimate for you.
We can handle only equipment that has been
sent with adequate packaging and postage.
Attention: Please send your equipment to our
service branch in clean condition and with an
indication of the defect.
Equipment sent carriage forward or by bulky
goods, express or other special freight will
not be accepted.
We will dispose of your defective devices
free of charge when you send them to us.
Service-Center
Service.Great.Britain
Tel.: 0871 5000 720
(£ 0.10/Min.)
E-Mail: [email protected]
IAN.72315
Service Branch
Please note that the following address is
not a service address. Please initially con-
tact the service centre specified above.
DES.UK.Ltd.
Unit B7
Oxford Street Industrial Park
Vulcan Road
Bilston, West Midlands WV14 7LF