RISCO Group RK-308 - Manual (Page 6)

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Standard Limited Product Warranty
RISCO Ltd., its subsidiaries and affiliates (“Risco") guarantee Risco’s hardware products to be
free from defects in materials and workmanship when used and stored under normal conditions
and in accordance with the instructions for use supplied by Risco, for a period of (i) 24 months
from the date of connection to the Risco Cloud (for cloud connected products) or (ii) 24 months
from production (for other products which are non-cloud connected), as the case may be (each,
the “Product Warranty Period” respectively).
Contact with customers only. This Product Warranty is solely for the benefit of the customer
who purchased the product directly from Risco, or from any authorized distributor of Risco.
Nothing in this Warranty obligates Risco to accept product returns directly from end users that
purchased the products for their own use from Risco’s customer or from any installer of Risco, or
otherwise provide warranty or other services to any such end user. Risco customer shall handle
all interactions with its end users in connection with the Warranty, inter alia regarding the
Warranty. Risco’s customer shall make no warranties, representations, guarantees or statements
to its customers or other third parties that suggest that Risco has any warranty or service
obligation to, or any contractual privy with, any recipient of a product.
Return Material Authorization. In the event that a material defect in a product shall be
discovered and reported during the Product Warranty Period, Risco shall, at its option, and at
customer's expense, either: (i) accept return of the defective Product and repair or have repaired
the defective Product, or (ii) accept return of the defective Product and provide a replacement
product to the customer. The customer must obtain a Return Material Authorization (“RMA”)
number from Risco prior to returning any Product to Risco. The returned product must be
accompanied with a detailed description of the defect discovered (“Defect Description”) and
must otherwise follow Risco’s then-current RMA procedure in connection with any such return.
If Risco determines in its reasonable discretion that any Product returned by customer conforms
to the applicable warranty (“Non-Defective Products”), Risco will notify the customer of such
determination and will return the applicable Product to customer at customer’s expense. In
addition, Risco may propose and assess customer a charge for testing and examination of Non-
Defective Products.
Entire Liability. The repair or replacement of products in accordance with this warranty shall be
Risco’s entire liability and customer’s sole and exclusive remedy in case a material defect in a
product shall be discovered and reported as required herein. Risco’s obligation and the Warranty
are contingent upon the full payment by customer for such Product and upon a proven weekly
testing and examination of the product functionality.