Connecting with mi home/xiaomi home app, Common issues possible causes and solutions – Xiaomi Robot Vacuum S10 User Manual

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Connecting with Mi Home/Xiaomi Home App

This product works with the Mi Home/Xiaomi Home app*. Use the Mi

Home/Xiaomi Home app to control your device, and to interact with other

smart home devices.

Scan the QR code to download and install the

app. You will be directed to the connection

setup page if the app is installed already. Or

search "Mi Home/Xiaomi Home" in the app

store to download and install it.

Open Mi Home/Xiaomi Home app, tap "+" on the upper right, and then

follow prompts to add your device.

* The app is referred to as Xiaomi Home app in Europe (except for Russia). The name of

the app displayed on your device should be taken as the default.

Notes:

• The version of the app might have been updated, please follow the instructions based

on the current app version.

• If the robot vacuum's QR code cannot be scanned, you can search for its name to add it.

• When connecting the robot vacuum to the Mi Home/Xiaomi Home app using an iOS

device, follow the instructions in the app to connect to the robot vacuum's hotspot

"ijai-vacuum-v17_miapXXXX".

Common Issues

Possible Causes and

Solutions

Make sure the robot vacuum is

within the Wi-Fi coverage with a

strong signal, then reset the Wi-Fi

of the robot vacuum and reconnect

to the network.

The robot vacuum cannot

connect to the

"ijai-vacuum-v17_miapXXXX"

network in the Mi Home/Xiaomi

Home app.

The robot vacuum

cannot connect to

Wi-Fi.

Check whether the Wi-Fi password

is correct.

The robot vacuum does not

support the 5 GHz network

frequency band. Please use a 2.4

GHz network.

The Wi-Fi signal is weak. Make sure

the robot vacuum is within the Wi-Fi

coverage with a strong signal.

There is something wrong with the

Wi-Fi connection. Reset the Wi-Fi

and download the latest version of

the Mi Home/Xiaomi Home app,

then try reconnecting.

for five seconds until you hear a "beep",

for five seconds again until you

like scheduled cleaning and Wi-Fi are restored to factory default.

and

for seven seconds. The Wi-Fi is successfully reset when you hear a voice

prompt.

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