Dell UltraSharp 32" 6K HDR Video Conferencing Monitor - Manual (Page 109)

Troubleshooting | 109
Common
Symptoms What you
experience Possible solutions
Brightness
Problems Picture too dim or
too bright • Reset the monitor to factory settings.
• Adjust brightness and contrast controls via
OSD.
Safety Related
Issues Visible signs of
smoke or sparks • Do not perform any troubleshooting steps.
• Contact Dell immediately.
Intermittent
Problems Monitor
malfunctions on &
off • Ensure that the video cable connecting
the monitor to the computer is connected
properly and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check
to determine if the intermittent problem
occurs in self-test mode.
Missing Color Picture missing color • Perform monitor self-test.
• Ensure that the video cable connecting
the monitor to the computer is connected
properly and is secure.
• Check for bent or broken pins in the video
cable connector.
Wrong Color Picture color not
good • Change the settings of the Preset Modes
in the Color menu OSD depending on the
application.
• Adjust R/G/B value under Custom Color in
Color menu OSD.
• Change the Input Color Format to PC RGB
or YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time Faint shadow from
the static image
displayed appears on
the screen • Set the screen to turn off after a few
minutes of screen idle time. These can be
adjusted in Windows Power Options or Mac
Energy Saver setting.
• Alternatively, use a dynamically changing
screensaver.