Dell UltraSharp 32" 6K HDR Video Conferencing Monitor - Manual (Page 121)

Troubleshooting | 121
Microsoft ® Teams ® / Skype for Business ® specific
problems
Problem What you
experience Possible solutions
The
Hookswitch
button is not
working
Short press on
the
Hookswitch
button does not
answer call
• Ensure that the USB upstream cable (Type-A
to Type-C or Thunderbolt TM 4) is connected
from the PC to the monitor.
• Ensure that the Teams account is provisioned
/ setup as ‘Teams Only’ mode. The tenant
administrator should enable the account to
‘Teams Only’ mode.
The Mute
button is not
working
Press on the
Mute button
does not mute
and unmute
microphone
• Ensure that the USB upstream cable (Type-A
to Type-C or Thunderbolt TM 4) is connected
from the PC to the monitor.
• Ensure that the Mute button’s LED will go dark
(indicates microphone unmuted).
• Ensure that the Teams account is provisioned
/ setup as ‘Teams Only’ mode. The tenant
administrator should enable the account to
‘Teams Only’ mode.
Webcam no
image Webcam no
image when
using Skype for
Business (SfB) • Ensure that the USB upstream cable (Type-A
to Type-C or Thunderbolt TM 4) is connected
from the PC to the monitor.
• Select ‘DELL Monitor RGB Webcam’ as the
camera in Skype Video Device setting.
Webcam being
occupied Webcam being
occupied and
can’t be used • Avoid running multiple conference applications
at the same time. While you are using
‘conference software A’, close the other
‘conference software B’.