Contemporary Research ICE-HE-DXL Display Control Center with Universal Rackmount - Manual (Page 26)

Page | 26 ICE-HE-DXL Display Control Center Product Manual 042021
Warranty : Three (3) year limited warranty on all parts and labor for Contemporary Research manufactured products. Contemporary
Research warrants its manufactured products against defects in materials and workmanship for a period of three years from the day of
purchase by authorized dealer. If Contemporary Research receives notice of such defects during the warranty period; Contemporary
Research, at its option, will repair or replace products that prove to be defective.
Exclusions : The above warranty shall not apply to defects resulting from improper or inadequate maintenance by the customer, customers
applied software or interfacing, unauthorized modifications or misuse, mishandling, operation outside the normal environmental
specifications for the product, use of the incorrect, modified or extended power supply, acts of God, weather, or improper site operation
and maintenance. Please note Contemporary Research SSV-DX Display Express PC and Luxul Managed Switch products carry a six-month
limited warranty.
Product Service : Contemporary Research will test, repair, or replace the product or products without charge if the unit is under warranty. If
the product is out of warranty, Contemporary Research will test, and then repair the product or products. The parts and labor charge will be
estimated by a technician and confirmed by the customer prior to repair. All components must be returned for testing as a complete unit.
Contemporary Research will not accept responsibility for shipment after it has left the premises.
Technical Support : Contemporary Research technicians will determine and discuss with the customer the criteria for repair and/or
replacement. Contemporary Research Technical Support can be contacted through one of the following resources: e-mail support at
[email protected] or phone at: 972-931-2728
Return Material Authorization (RMA) Number : Before returning a product for repair or replacement, request an RMA from Contemporary
Research’s technical support. Provide tech support with a return ph one number, e-mail address, shipping address, product serial numbers
and original purchase order number. Describe the reason for repairs or returns as well as the date of purchase. See the General RMA Terms
and Procedures section for more information. RM
A’s are valid for 30 days and will be issued to authorized Contemporary Research dealers
only. End users must return products through authorized Contemporary Research dealers. Include the assigned RMA number in all
correspondence with Contemporary Research. Write the assigned RMA number clearly on the shipping label of the box when returning the
product.
Voided Warranty : The warranty does not apply if the original serial number has been removed or if the product has been disassembled or
damaged through misuse, accident, acts of God, weather, modifications, use of incorrect, modified or extended power supply, or
unauthorized repair.
Shipping and Handling : Contemporary Research will not pay for inbound shipping transportation or insurance charges or accept any
responsibility for laws and ordinances from inbound transit. Contemporary Research will pay for outbound shipping, transportation, and
insurance charges for all items under warranty, but will not assume responsibility for loss and/or damage by the outbound freight carrier. If
the return shipment appears damaged, retain the original boxes and packing material for inspection by the carrier. Contact your carrier
immediately.
Products not under Warranty : Payment arrangements are required before outbound shipment for all out of warranty products.
General RMA Terms and Procedures : RMA’s are valid for 30 days and will be issued only to authorized Contemporary Research dealers
only.
•
End users must return products through authorized Contemporary Research dealers.
•
Before a defective product can be authorized to send in for repair, it must first go through the troubleshooting process with a
member of the Contemporary Research Technical Support team.
•
Products authorized for repair must have a valid RMA (Return Material Authorization) number.
•
Contemporary Research Technical Support will approve the issue of an RMA number.
•
An RMA number is to be included in all correspondence with Contemporary Research.
•
The RMA number must appear clearly on the shipping label when the product is returned.
•
A packing slip must be included on the inside of the box with the RMA number listed and reason for RMA return.
•
Products received at Contemporary Research that do not have a valid RMA number clearly marked on the outside of the shipping
container may be refused and returned to sender.
•
Boxes showing external damage will be refused and sent back to the sender regardless of the clearly marked RMA number and will
remain the responsibility of the sender.
Advanced Replacement Policies : For Contemporary Research manufactured products, advance replacement will be provided for “out -of-
the- box” failures up to thirty (30) days after the initial shipment of prod ucts.
Shipments of equipment that are refused upon attempted delivery, for any reason, are subject to restocking charges .