Contents 5
HP Insight Diagnostics survey functionality ........................................................................................ 83
Integrated Management Log ........................................................................................................... 83
Array Diagnostic Utility .................................................................................................................. 83
HP Insight Server Migration software for ProLiant............................................................................... 83
Remote support and analysis tools ............................................................................................................. 84
HP Insight Remote Support software........................................................................................................... 84
Keeping the system current ....................................................................................................................... 84
Drivers ......................................................................................................................................... 84
ProLiant Support Packs ................................................................................................................... 85
Operating system version support .................................................................................................... 85
System Online ROM flash component utility ...................................................................................... 85
Change control and proactive notification ........................................................................................ 85
Care Pack .................................................................................................................................... 86
Troubleshooting .......................................................................................................................... 87
Troubleshooting resources ........................................................................................................................ 87
Pre-diagnostic steps ................................................................................................................................. 87
Important safety information............................................................................................................ 87
Symptom information ..................................................................................................................... 89
Prepare the server for diagnosis ...................................................................................................... 90
Loose connections ................................................................................................................................... 90
Service notifications................................................................................................................................. 91
Troubleshooting flowcharts ....................................................................................................................... 91
Start diagnosis flowchart ................................................................................................................ 91
General diagnosis flowchart ........................................................................................................... 92
Server power-on problems flowchart ................................................................................................ 94
POST problems flowchart ............................................................................................................... 97
OS boot problems flowchart ........................................................................................................... 98
Server fault indications flowchart ................................................................................................... 100
POST error messages and beep codes ..................................................................................................... 102
Battery replacement .................................................................................................................. 103
Regulatory compliance notices ................................................................................................... 105
Regulatory compliance identification numbers ........................................................................................... 105
Federal Communications Commission notice............................................................................................. 105
FCC rating label.......................................................................................................................... 105
Class A equipment....................................................................................................................... 105
Class B equipment ....................................................................................................................... 105
Declaration of conformity for products marked with the FCC logo, United States only..................................... 106
Modifications........................................................................................................................................ 106
Cables................................................................................................................................................. 106
Canadian notice (Avis Canadien)............................................................................................................ 107
European Union regulatory notice ........................................................................................................... 107
Disposal of waste equipment by users in private households in the European Union....................................... 107
Japanese notice .................................................................................................................................... 108
BSMI notice .......................................................................................................................................... 108
Korean notice ....................................................................................................................................... 108
Chinese notice ...................................................................................................................................... 109
Laser compliance .................................................................................................................................. 109
Battery replacement notice...................................................................................................................... 109
Taiwan battery recycling notice............................................................................................................... 110
Power cord statement for Japan............................................................................................................... 110
Electrostatic discharge............................................................................................................... 111
