Troubleshooting checklist – HP 2300dn User Manual
Page 84
82 Chapter 4 Problem solving
ENWW
Troubleshooting checklist
If the printer is not responding properly, complete the following checklist in order. If the printer
does not pass a step, follow the corresponding troubleshooting suggestions.
Make sure that the printer
R
EADY
light is on.
If no lights are on, check the power cord connections. Check the
power switch. Check the power source by plugging into another
outlet.
If other lights are on, note the message in the control panel display
and go to
“Interpreting control-panel messages” on page 89
Print a short document from a
software application to verify that
the computer and printer are
connected and are
communicating correctly.
If the page does not print, check the cable connection between the
printer and computer. Make sure that you are using the proper
cable.
Check the print queue or the print spooler (the print monitor on a
Macintosh computer) to see if the printer has been paused.
Verify that you have installed the HP LaserJet 2300 series printer
driver.
Check the software application to make sure that you are using an
HP LaserJet 2300 series printer driver and port.
If the page is interrupted during printing, go to
general printing problems” on page 83
If the problem persists, check
these troubleshooting sections:
“Printing special pages” on page 87
“Troubleshooting general printing problems” on page 83
“Troubleshooting network printing problems” on page 107
“Troubleshooting common Windows problems” on page 108